ServiceNow CMDB/ITAM/HAM/SAM Analyst- Remote

Overview

On Site
Accepts corp to corp applications
Contract - W2

Skills

CMDB
ITAM
SAM
HAM

Job Details

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.

ServiceNow CMDB/ITAM/HAM/SAM Analyst

Location: REMOTE But must be located in either Charlotte, NC or Greensboro/Winston-Salem, NC (area) and within a 1-hour drivable distance from Salisbury, NC.

- need to be able to go into the office when requested to do so.*

Duration: 1 year + contract

IV Process: 2 interviews starting the week of January12th

Top requirements:

    1. Asset Management (HAM) and (SAM) experience- 3+ years of experience
    2. Data cleanup experience and experience running updates within SNOW
    3. CMDB experience
    4. Experience creating process or policy documentation
    5. Must have great communication skills. This person will be front facing and will be responsible for leading meetings and presentations. Presentation creation skills required.
    6. SAM is a plus++ Retail experience is a plus++

Day to Day Responsibilities/project specifics:

We are seeking a detail-oriented and proactive IT Hardware and Software Asset Manager to support our IT Asset Management (ITAM) operations, with a strong emphasis on managing assets through the ServiceNow platform. This role is ideal for someone looking to grow their career in IT operations, procurement, and lifecycle management while contributing to the efficiency and compliance of our technology infrastructure.

Key Responsibilities:

  • Asset Lifecycle Management:
    • Track and manage the lifecycle of IT hardware assets (e.g., laptops, desktops, servers, peripherals) from procurement through disposal.
  • ServiceNow Administration:
    • Utilize ServiceNow ITAM modules to maintain accurate asset records, update asset statuses, and ensure data integrity.
  • Inventory Control:
    • Conduct regular audits and reconciliations of physical and digital asset inventories to ensure alignment with ServiceNow records.
  • Procurement Support:
    • Assist in hardware procurement processes, including order tracking, vendor coordination, and receiving documentation.
  • Compliance & Reporting:
    • Generate reports on asset utilization, compliance, and performance metrics using ServiceNow dashboards and reporting tools.
  • Collaboration:
    • Work closely with IT support, procurement, finance, and security teams to ensure proper asset tracking and governance.
  • Documentation:
    • Maintain and update asset management procedures, user guides, and training materials.

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