Associate Help Desk Support Technician - 10 Hour Day - Sanford Health - Fargo, ND, US | Dice.com

Sanford Health

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Associate Help Desk Support Technician - 10 Hour Day

Fargo, ND, US • Posted 30+ days ago • Updated 5 hours ago

Full Time

On-site

USD 16.50 per hour

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Job Details

Skills

Call Center
Technical Support
Health Care
Help Desk
Customer Service
Training And Development

Summary

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:
10 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:
40

Salary Range: $16.50 - $26.50Pay starts at $16.50 and increases according to years of applicable experience.

Union Position:
No

Department Details
Opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.

Job Description

The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications
High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d4d49
Position Id: 54bd90e6ae68f6c15028d5f757a5d4b8
Posted 30+ days ago

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Associate Help Desk Support Technician - 10 Hour Day

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