eCommerce Product Manager

Product Manager, Storefront- Site Experience

Location: Philadelphia

The Product Manager, eCommerce role will lead the product strategy and roadmap execution within the US for our Storefront Experience team. This role will be critical in creating customer-facing features and operational tools to unlock growth opportunities across our multi-tenant eCommerce ecosystem. The ideal candidate will bring a deep understanding of the Shopify platform, an extensive history of driving results, and managing the end-to-end product lifecycle. This role will partner closely with technical product managers, engineering, UX, and business stakeholders to identify problems, define solutions, and manage product delivery from concept to launch.

What You ll Do:

Strategy

• Help to shape the product strategy that supports the goals and vision of the eCommerce Storefront Experience team with a focus on delivering visual excellence in addition to both customer-facing and end-user features including:
• Implement innovative features across our storefronts that focus on improving conversion rate/AOV, site navigation, site responsiveness, and the overall fan experience.
• Optimize theme setup and configuration to drive operational improvement across our Creative and Store Management teams.
• Ongoing solutions to enhance our store themes for both customers and end-users.
• Evaluate emerging trends in headless commerce, Shopify APIs, and app integrations to identify opportunities for innovation and optimization.

Cross Functional Collaboration

• Work with Business Analysts, UX Research/Design, Technical Product Managers, Regional Product Managers, and 3rd Party Vendors to translate the product vision and business requirements into actionable steps.
• Partner with developers on projects including but not limited to: custom app development, Shopify theme enhancements, and integrations.

Requirements Gathering

• Gather and document business requirements from internal stakeholders, data, and customer or user feedback to develop thorough product requirements documents.
• Translate business and customer problems into clearly defined requirements.
• Prioritize features and functionality that will be most impactful to the business goals.

Project Management

• Drive executional excellence through the end-to-end delivery of e-commerce projects, with close collaboration with technical product managers to ensure that efforts are completed on time, within scope, and with measurable impact.

Stakeholder Management

• Serve as the primary point of contact for business stakeholders to ensure their needs are understood, met, and exceeded.
• Effectively communicate product vision, status, tradeoffs, and delivery plans clearly across technical and non-technical teams.
• Manage alignment across departments when limitations or technical constraints impact business expectations.

Roadmap Planning and Management

• Own the product roadmap for the eCommerce Storefront Experience team.
• Maintain a groomed and prioritized backlog.
• Ensure the roadmap is prioritized by business need and impact.

Data Analysis

• Analyze key performance indicators and understand end-user processes and workflows to identify opportunities for growth and optimization for the eCommerce Store Admin and Operations team.

User Acceptance Testing

• Lead UAT efforts with business stakeholders, ensuring the delivery of projects are successful and are aligned to business requirements.
• Write and manage test scenarios.
• Monitor feedback to ensure zero-defect releases.

Documentation Writing

• Produce and maintain comprehensive user documentation in collaboration with technical and business stakeholders.
• Create and share enablement content for cross-functional business teams such as playbooks, how-to guides, or troubleshooting steps.

Key Qualifications:

• The ideal candidate has 3-5+ years working in product management with a deep understanding of eCommerce platforms and tools.
• Deep Shopify Plus ecommerce platform background, including installing and customizing new Shopify themes, apps, and API integrations, checkout extensibility, and third-party apps.
• Strong analytical skills and data-driven mindset.
• Ability to manage multiple priorities & stakeholders in a dynamic environment.
• Demonstrated ability to lead and deliver complex projects from conception to completion, with measurable outcomes.
• Experience managing agile development cycles and working with both technical and non-technical stakeholders.
• Ability to collaborate with eCommerce, data, and operations stakeholders to understand and influence product strategy and roadmaps, aggregate and conceive ideas for enhancing product performance and achieving product success/KPIs.
• Strong problem-solving, communication, and prioritization skills.
• Proficiency with tools like JIRA, Confluence, Monday.com, Google Analytics, and Shopify Admin.
• Experience in the music and / or entertainment industries.