Testing Engineering Senior Analyst - Healthcare Systems Tester

Role: Testing Engineering Senior Analyst - Healthcare Systems Tester

Location: Westlake, TX (Onsite)

Type: Contract

The Expertise We're Looking for:

• Bachelor's degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of experience (and demonstrated competence, depth, and breadth) of professional experience
• Prior client implementation and\or platform migration experience a plus
• Experience in Agile preferred, but not required
• Proficient with Microsoft Office applications

The Skills You Bring:

• Ability to independently handle one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement

The Value You Deliver:

• Align, plan, and implement new product capability delivery with in-flight implementations
• Drive and / or support execution of key implementation activities (example: data conversion load).
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Collaborating with the Director- Client Healthcare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to identify gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Crafting training material and reference material for participant services
• Assisting and mentoring the broader team
• Engaging in and/or leading ongoing courses to support continued personal development

Client Data\Inbounds:

• Proactive data management with a focus on straight through processing
• Streamline and implement Client Service Request error conditions and notifications.
• Data analytics and analysis with a focus on data and client feed remediation for straight through processing.
• Process control enhancements and reporting improvements.
• Participant Data Manager edit enhancements.
• Develop a teamwork intake model to move away from email processing.
• Structure large data sets to find usable information
• Collaborate with team members to collect and analyze data
• Work with a team of analysts and other associates to process information
• Testing of Client Data Feeds

Outbounds:

• Creates business requirement documentation for outbound interfaces with a focus on standardization
• Leads vendor conversations to review requirements and ensure agreement across all parties
• Engages with development and testing resources to ensure requirements are accurate and build with accuracy
• Participates in internal Business Acceptance Testing and Vendor-to-Vendor testing on outbound interfaces
• Coordinates with Data Exchange Operations (DXO) for internal testing and transition activities

Client Requirements:

• Review client provided documents and the Information Requirements Checklist (IRC) and/or Plan Administration Manual (PAM)/Status Change Matrix (SCM) and complete the Client Requirements Tool with the clients plan rules
• Document gaps for the Client Healthcare Consultant to follow up on
• Provide support to Client Healthcare Consultant on Requirements Workshop call

Client Testing:

• Provide project management for client testing for new implementations, migrations, and Annual Enrollment
• Understand and manage to client testing timelines
• Test case set-up, data mining, and data mocking
• Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
• Manage defects
• Monitor and report on progress
• Troubleshoot and escalate environment issues
• Conduct client testing with business partners
• Identify testing process improvement opportunities

Project Delivery- Implementation Support:

• Provides end to end implementation project support
• Develops process control enhancements and reporting improvements
• Assists in establishing and crafting standard process protocols
• Completes required controls to ensure detailed execution/delivery and handoff
• Performs data conversion/transition data load/client validations and remediation
• Assists in the development, execution, and transition of interim needs
• Drive process improvements to improve efficiency, quality, client and associate satisfaction
• Uses analytical approach to problem solve
• Provide testing support by client teams as needed