O365 Exchange Online Administrator

• Provide L3-level support for Exchange Online and hybrid Exchange environments.
• Troubleshoot and resolve complex issues related to mail flow, mailbox access, transport rules, and Exchange Online Protection (EOP).
• Manage and support hybrid Exchange configurations (Exchange Online + On-Prem).
• Perform root cause analysis and deliver permanent solutions to recurring problems.
• Support migration projects such as Exchange On-Prem to Exchange Online.
• Monitor service health and manage usage reports through Microsoft 365 Admin Center.
• Participate in on-call rotations and assist during critical incidents.
• Maintain up-to-date documentation and contribute to internal knowledge base articles.
• Requirement/Must Have:
• Deep understanding of Exchange Online architecture and services.
• Experience with PowerShell scripting for Exchange Online administration.
• Knowledge of Active Directory, Azure AD, and identity federation technologies (ADFS, SSO).
• Experience with email security protocols (SPF, DKIM, DMARC) and anti-spam/phishing policies.
• Proficient troubleshooting skills in areas like Outlook connectivity, OWA, MFA, and mobile device access.
• Hands-on experience with Exchange Online Protection (EOP).
• Prior experience with Proofpoint email security platform is required.

Should Have:

• Experience supporting hybrid Exchange environments.
• Familiarity with Microsoft 365 Security & Compliance Center.
• Experience handling escalations from L1 and L2 teams.
• Ability to collaborate with Microsoft support for critical issue resolution.
• Experience in managing Exchange-related migrations.

Skills:

• PowerShell scripting.
• Exchange Online and Exchange On-Prem.
• Proofpoint email security.
• Active Directory and Azure AD.
• Microsoft 365 administration and monitoring tools.
• Strong analytical and problem-solving capabilities.

Qualification and Education:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Relevant certifications such as Microsoft 365 Certified: Messaging Administrator Associate are a plus.
• SharePoint and OneDrive experience will be an added advantage.