Date Posted:2025-11-03
Country:United States of America
Location:UT82: UT-CA-Corp Remote Location, Remote City, CA, 94203 USA
Position Role Type:Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date.
Security Clearance: DoD Clearance: Confidential
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
Position Overview:We are looking for a proactive Scrum Master to support and enable our Customer & User Experience (CUE) team in delivering high-impact digital initiatives across internal and external user journeys. This role is focused on driving agile practices and team-level delivery excellence across both Customer Success and UX teams.
As the Scrum Master, you will lead agile ceremonies, coach team members on various agile principles, drive agile practices, remove delivery roadblocks, and foster continuous improvement across multidisciplinary teams. You'll work closely with product owners and stakeholders to ensure work is delivered with quality, clarity, and alignment to end-user needs and strategic priorities. You will foster continuous improvement within your teams and facilitate effective collaboration between Customer Success and UX disciplines.
What You Will Do:- Lead regular agile ceremonies for 2 cross-functional teams , including stand-ups, sprint planning, retrospectives, and reviews.
- Coach teams on agile principles and frameworks (Scrum, Kanban, SAFe), ensuring the team follows Agile principles and processes. Partner with Customer & User Experience leadership to ensure that priorities and work is aligned with big-picture priorities.
- Proactively identify and remove blockers that hinder team progress, collaborating across departments to resolve issues quickly.
- Partner closely with Product Owners to support backlog refinement and prioritization, helping ensuring clarity and alignment with team capacity and CUE / Infrastructure goals.
- Track task performance, velocity, and team health metrics to drive continuous improvement and delivery predictability. Also support management and communication of the organization's value and delivery to leadership.
- Identify opportunities for process improvements at the team level and pilot new approaches to enhance team effectiveness and agility.
- Support the vision and roadmap for Customer and User Engagement across the ESI organization. Also ensure that CS and UX product owners are aligning work and priorities to big picture values.
- Assist in translating business goals and user feedback into actionable work items (e.g. initiatives, features, tasks) that guide execution and deliver measurable outcomes.
- Collaborate with the Product Owner and stakeholders to maintain visibility into progress and help surface risks or blockers.
Qualifications You Must Have:- Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
- 5+ years of experience in agile project delivery, with at least 2+ years as a Scrum Master
Qualifications We Prefer:- Certified ScrumMaster (CSM), SAFe Scrum Master, or equivalent Agile certification
- Strong understanding of agile methodologies and principles (Scrum, Kanban, SAFe, or similar) and experience using Agile tools (e.g. Jira, Confluence)
- Experience supporting product- or application-based team
- Familiarity working within User Experience, Product Marketing, or Customer Success disciplines
- Experience working in Infrastructure or Digital Technology teams
- Experience in defense, aerospace, or other regulated industries
- Familiarity with digital workplace platforms (e.g., Microsoft 365, SharePoint, ServiceNow)
- Experience working with UX design, customer journey mapping, or human-centered design practices
- Project Management certification (CAPM, PMP) is a plus.
What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!Work Location: REMOTEPlease Consider the following role type definition as you apply for this role:- This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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