PagerDuty BA

PagerDuty BA

Coppell, Texas OR Tampa, FL

12+ Months

55-57

Primary Responsibilities:

• Develop clear and comprehensive technical documentation, including job aids and governance materials such as standards, policy and procedures, to ensure complex technical information is easily understood by various stakeholders.
• Plan, execute, and manage User Acceptance Testing (UAT) and End-to-End (ETE) testing for PagerDuty to ensure system reliability and performance.
• Gather and document user requirements, map user journeys, and translate these into detailed documentation to optimize the end-user experience.
• Facilitate communication and coordination across various departments, resolve conflicts, and ensure all team members are aligned and working towards common goals.
• Produce required project analysis documentation such as business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans.
• Create and maintain job aids, process documents, and governance documentation to support organizational standards and practices.
• Stay current with customer needs and strategies, communicate updates and findings through formal and informal written methods, and facilitate project meetings and presentations to diverse audiences.

• Help define and document product specifications, user stories, and acceptance criteria.

• Support the prioritization of the product roadmap and the timely delivery of features and enhancements.

• Own the management of the squad s backlog.

• Collaborate with stakeholder groups to gather business requirements, assist in developing project plans, and help identify resource requirements.

• Assist in creating and refining the backlog of user stories with the squad to ensure the right level of detail is provided at the right time.

• Review backlog items according to acceptance criteria during the sprint.

• Bring the voice of the client (external/internal) into the squad.

• Build relationships with the Tribe Leads and key stakeholders to identify issues, risks, and dependencies, and maintain alignment to achieve product strategy.

• Assist in incorporating and prioritizing technical work to deliver on release objectives.

• Support the evaluation of implementation alternatives and consider the impact of changing scope on budget and estimates.

• Provide basic analytical and reporting capabilities to support decision-making by business partners.

• Attend and participate in all squad meetings (e.g., sprint and release events).

• Follow established procedures and monitoring controls to mitigate risk, spot key errors, and demonstrate strong ethical behavior.

Qualifications :

• Minimum of 5 years of related experience

• Bachelor's degree preferred or equivalent experience

• Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions

• Ability to work in a fast-paced environment and adapt to shifting priorities

• Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus

Talent needed for success

• Technical Writing: Ability to create clear and comprehensive technical documentation.
• UAT and ETE Testing: Experience in overseeing User Acceptance Testing (UAT) and End-to-End (ETE) testing for SaaS applications.
• User Requirements and Journey Documentation: Proficiency in documenting user requirements and mapping user journeys.
• Team Collaboration and Coordination: Strong skills in fostering team collaboration and coordinating across various departments.
• Job Aids and Governance Documentation: Capability to create job aids and governance documentation to support organizational standards.

Thanks & Regards

Aankit Saha

Diverse Lynx LLC

Ph: Ext 250

Direct:

Cell:

Whats App: +91-

Fax:

Diverse Lynx LLC |300 Alexander Park Suite #200|Princeton , NJ 08540

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