Desktop Support Technician

Hello,

Job ID: 7673

Location : Columbia SC

Client : State of SC

The State of South Carolina is looking for a Desktop Support Technician

Why is this position open: Rebid

Will close to submissions on 08/11 at 5:00PM EST.

Interview Process: 1 round, Virtual/Online - could potentially be a second round

Duration of the Contract: 6 months

Possibility for Extension: Yes

Work Location: Fully Onsite

Candidate Location: Candidate MUST be a SC resident. No relocation allowed.

Full job description attached & required/preferred technical skills are stated below.

Seeking a candidate proficient in documentation creation, including both technical and user documentation, as well as training delivery. The ideal candidate must demonstrate the ability to troubleshoot issues related to desktops, printers, networks, and MDM-managed iPhones. Candidate should be able to communicate efficiently across various levels of the organization.

Pre-employment Checks (drug, credit, criminal, motor vehicle)?

AFTER SELECTED:

• SOUTH CAROLINA SLED CRIMINAL CHECK
• PROFESSIONAL REFERENCE
• CYBERVETTING SCREENING
• EDUCATION CHECK
• CREDIT REPORT CHECK
• CONFIDENTIALITY AGREEMENT
• DRUG SCREENING - 10 PANEL
• E-Verify
• CRIMINAL RECORD 7 YEAR HISTORY

Daily Duties / Responsibilities:

• WORKS UNDER LIMITED SUPERVISION in the administration, planning, installation, CONFIGURATION, maintenance, and support OF COMPUTER HARDWARE, SOFTWARE, printers, AND NETWORK CONNECTIVITY.
• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
• MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
• PROCESSES INVENTORY AND MAINTENANCE REQUESTS FOR COMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.
• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
• ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.
• Additional Required Deliverables Include:

1. Documentation

• Technical
• User Documentation

1. Knowledge Transfer

• Technical Training
• User Training
• Official Knowledge Transfer Sessions

1. Screen sharing
2. Recorded
3. Weekly Status Reports to Hiring Manager

• Accomplished
• Planned

Required Skills (rank in order of Importance):

• experienced in enterprise desktop support and customer service.
• skilled in desktop administration for windows 7 and windows 10.
• Demonstrative abilities to troubleshoot desktop, printer, network and mdm iPhone ISSUES.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
• must be able to update user and system information in active directory and sccm.
• IT network, virtual environments, Database, and storage
• WINDOWS 10 or 11 ENTERPRISE

• GPO (Windows Group Policy Object) Administration
• Windows Security - Group Policy
• VoIP
• Windows SERVER 2019
• M365

Preferred Skills (rank in order of Importance):

• strong personal, ethical, and moral standards
• good understanding of Desktop Support concepts for the enterprise as it relates to troubleshooting network endpoints.
• good interpersonal skills
• proactive and Self-motivated
• Self-starter with the ability to prioritize workload and manage time.
• Willingness to learn new things and take ownership.

Required Education:

Preferred Certifications:

A+

Network+

Security+

MCSA: Windows 10