Overview
On Site
Full Time
Skills
IT Service Management
Printers
Analytical Skill
Communication
Customer Support
Service Desk
Remote Support
Reporting
PASS
DoD
Critical Thinking
Organized
Research
Supervision
Microsoft Windows
Operating Systems
IOS Development
OS X
Computer Hardware
Customer Service
Network+
Security+
Active Directory
LAN
WAN
Issue Tracking
ServiceNow
BMC Remedy
Mitel
SAP BASIS
Law
FOCUS
Job Details
Job Description
ECS is seeking an IT Services - Support Technician to work in our Fairfax, VA office.
As an IT Services Technician, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical and analytical aptitude as well as outstanding verbal and written communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary, reporting any issues in detail to system administrators for any issues affecting the enterprise as a whole.
Required Skills
Desired Skills
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking an IT Services - Support Technician to work in our Fairfax, VA office.
As an IT Services Technician, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical and analytical aptitude as well as outstanding verbal and written communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary, reporting any issues in detail to system administrators for any issues affecting the enterprise as a whole.
Required Skills
- Ability to pass background checks comparable to DoD Secret
- Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers
- Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research, and work successfully with minimal supervision
- Advanced knowledge of current Windows Operating Systems
- At least 1 year of experience working with PC Hardware and Software
- At least 1 year of experience in IT/Customer service experience
- Demonstrate excellent customer service skills
- Working knowledge of Apple iOS and MacOS
Desired Skills
- 3 plus years of experience working with PC Hardware and Software
- 3 plus years of experience in IT/Customer service experience
- Industry certifications such as A+, Network+, or Security+
- Apple certification
- 1 plus year of experience with Microsoft Active Directory
- 1 plus year of experience with LAN and WAN configuration, setup, and troubleshooting
- Experience with an enterprise ticketing system such as ServiceNow or Remedy
- Working knowledge of Mitel phone systems or similar enterprise phone systems
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.