Sr. Infrastructure Engineer

Please NO C2C or third-party candidates! W2 only

Job Summary:

The Senior Infrastructure Engineer is responsible for designing, developing, and integrating enterprise technology systems at every stage of their lifecycle. The incumbent in this role, as a core-level member of the IT Systems Engineering team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT. The Senior Infrastructure Engineer role is to support, maintain, develop, and optimize key functional areas, specifically in Azure and AWS Cloud Services, End User Platform Technologies, Global Backup & Recovery Solutions (DR), working closely with our Managed Services provide. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Furthermore, the Senior Infrastructure Engineer role should focus on continual service improvement, identifying strategic opportunities for future cost savings and ways to further develop the infrastructure capability in line with group standards.

Principal Duties and Responsibilities:

• Manages and monitors all infrastructure and system installations, including configurations, testing and maintenance.
• Crafts custom scripts to increase automation and reduce required human interaction.
• Conducts high-level root-cause analysis for service interruption and establishes preventive measures.
• Monitors and tests application performance for potential bottlenecks, identifies possible solutions and works with developers to implement those fixes.
• Creates and maintains standard operating procedures and knowledge bases.
• Participates in the IT Engineering on-call support rotation.
• Serves as escalation point for End user support tier 3 issues.

Required / Desired Knowledge, Experiences and Skills:

• 7+ years of IT experience.
• Solid business acumen and acuity.
• Advanced Cloud experience, preferably in AWS and Azure.
• Advanced scripting skills (e.g., Shell scripts, Perl, Ruby, Python).
• Advanced networking as it pertains to systems integration knowledge (OSI network layers, TCP/IP).
• Advanced experience in the administration and performance tuning of application stacks.
• Highly developed understanding of either Windows or Linux Operating Systems.
• Advanced understanding of servicing computer hardware, both client and server.
• Advanced understanding of networking as it pertains to systems integration, computer and storage interaction and setup.
• Advanced understanding of client/server and web applications.
• Advanced understanding of AD/0365
• Excellent written and verbal communication skills required.
• Excellent customer service skills.
• Self-motivated with the ability to take initiative and provide results.
• Ability to multi-task in a fast paced environment.
• Organizational and prioritizing skills.
• Fluent in English.

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.

Preferred:

• BA in Information Technology or related field.
• CompTIA Certifications.
• Microsoft Certifications.
• ITIL knowledge or Certification.