Senior Application Engineer, Refrigeration

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for an experienced Senior Application Engineer (m/f/d) to join our dedicated team. Bring your expertise and help us deliver exceptional support and advice to our customers across the DACH region.

As a Senior Application Engineer, you'll be technical go-to person for our customers and internal teams. You'll leverage your in-depth technical knowledge and strong customer focus to ensure the success of our products and solutions.

Key responsibilities of the role:

Technical Expertise & Consultation

• Be the primary contact for complex technical inquiries on Copeland products, including spare parts, replacement models, and alternatives.
• Provide strategic advice to customers on the implementation and integration of new, innovative products and technologies.
• Deliver technical consulting for customers across the D-A-CH region - via email, phone, and on-site.

Troubleshooting & Problem Resolution

• Support the sales team in resolving customers' technical challenges.
• Confidently troubleshoot and resolve customer issues remotely and on-site.
• Coordinate closely with internal teams (Application Engineering, R&D, Quality) to develop sustainable solutions.

Support & Collaboration

• Offer technical expertise to sales and customer service teams.
• Champion the launch of new products and support on-site commissioning.
• Work closely with international departments and manufacturing plants.

Knowledge Management & Documentation

• Create, review, and optimize technical documentation and marketing materials.
• Develop and verify local technical translations.
• Maintain up-to-date customer and technical data in our CRM.

Training & Quality Promotion

• Develop and conduct technical training for customers, sales partners, and internal teams.
• Represent Copeland at trade fairs and training sessions, including educational institutions.
• Participate in quality reviews with customers, coordinate tear-down analyses with the quality team, and review customer invoices for accuracy.

Required qualifications and experience:

• Successfully completed training as a refrigeration mechatronics technician, refrigeration systems master craftsman, technician, or an engineering degree with a focus on refrigeration or process engineering.
• Several years of experience in a similar role, ideally in application engineering or technical support.
• Strong customer orientation and ability to communicate complex technical concepts clearly.
• Excellent analytical skills and a solutions-driven working style.
• Team player with outstanding communication and presentation skills.
• Fluent German, both spoken and written, is essential.
• Good command of English for international collaboration.
• Initiative, commitment, and willingness to take on responsibility.

If this sounds like a good fit, we'd love to hear from you! Apply now - we look forward to connecting!

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.