Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Network
Wireless Communication
Printing
Identity Management
Repair
Computer Hardware
Communication
Collaboration
Educate
Remote Support
Management
Microsoft Windows
OS X
Disk Imaging
Hardware Troubleshooting
Active Directory
Account Management
Microsoft Office
Effective Communication
Problem Solving
Conflict Resolution
FOCUS
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Brooklyn, New York. In this role, you will provide technical assistance to end-users, ensuring smooth operations across Windows and Mac environments. Your expertise will be critical in addressing hardware, software, and network-related issues to maintain an efficient and productive workplace.
Responsibilities:
Provide Level II desktop support to troubleshoot and resolve technical issues for end-users.
Assist users in accessing Wi-Fi networks and installing necessary software, including Microsoft Office and Pharos printing software.
Handle password resets, account creation, and other user account management tasks.
Perform imaging and setup of desktops and workstations running Windows 10, Windows 11, and Mac OS.
Diagnose and repair desktop hardware issues to minimize downtime.
Use Active Directory to manage user access and permissions.
Maintain communication with users to ensure their technical needs are understood and resolved effectively.
Document solutions and maintain records of support activities for future reference.
Collaborate with team members to implement best practices for desktop support.
Educate users on basic troubleshooting techniques and software functionality as needed.
Requirements
Minimum of 2 years of experience in desktop support or a similar technical role.
Proficiency in managing Windows 10, Windows 11, and Mac OS environments.
Familiarity with desktop imaging and hardware troubleshooting.
Experience with Active Directory for account management and permissions.
Strong knowledge of Microsoft Office 365 installation and functionality.
Effective communication skills to interact with users and team members.
Ability to work independently and prioritize tasks in a fast-paced environment.
Problem-solving skills with a focus on delivering timely and accurate solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Brooklyn, New York. In this role, you will provide technical assistance to end-users, ensuring smooth operations across Windows and Mac environments. Your expertise will be critical in addressing hardware, software, and network-related issues to maintain an efficient and productive workplace.
Responsibilities:
Provide Level II desktop support to troubleshoot and resolve technical issues for end-users.
Assist users in accessing Wi-Fi networks and installing necessary software, including Microsoft Office and Pharos printing software.
Handle password resets, account creation, and other user account management tasks.
Perform imaging and setup of desktops and workstations running Windows 10, Windows 11, and Mac OS.
Diagnose and repair desktop hardware issues to minimize downtime.
Use Active Directory to manage user access and permissions.
Maintain communication with users to ensure their technical needs are understood and resolved effectively.
Document solutions and maintain records of support activities for future reference.
Collaborate with team members to implement best practices for desktop support.
Educate users on basic troubleshooting techniques and software functionality as needed.
Requirements
Minimum of 2 years of experience in desktop support or a similar technical role.
Proficiency in managing Windows 10, Windows 11, and Mac OS environments.
Familiarity with desktop imaging and hardware troubleshooting.
Experience with Active Directory for account management and permissions.
Strong knowledge of Microsoft Office 365 installation and functionality.
Effective communication skills to interact with users and team members.
Ability to work independently and prioritize tasks in a fast-paced environment.
Problem-solving skills with a focus on delivering timely and accurate solutions.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.