Technical Support Analyst

Overview

On Site
$23 - $29
Contract - W2
Contract - 6 Month(s)
75% Travel

Skills

Computer Hardware
Customer Service
Documentation
IT Security
Microsoft Windows
Network
Remote Support
Technical Support
Communication

Job Details

Technical Support Analyst Contract to Hire

Great opportunity for a skilled Technical Support Analyst to join a collaborative IT team and support multiple locations. This role blends deskside and remote support, offering variety and room to grow.

Key Responsibilities:

  • Deliver 50% in-person and 50% remote support

  • Manage Level II & III incidents plus service requests

  • Troubleshoot hardware, software, and network issues

  • Handle Level I tickets as needed and document resolutions

  • Partner with infrastructure, security, and applications teams

  • Follow IT security standards and update knowledge articles

  • Support continuous improvement initiatives

  • Balance multiple projects and provide occasional out-of-state support

  • Work flexible hours, including some on-call/weekend coverage

What We re Looking For:

  • 3+ years of IT support experience

  • Strong skills with Windows, MS Office, Active Directory

  • Experience imaging/configuring PCs and validating encryption

  • Knowledge of email spam filtering tools

  • Solid deskside troubleshooting background

  • Excellent customer service, communication, and documentation skills

  • Valid driver s license, reliable vehicle, ability to transport IT equipment

  • Ability to use personal phone for work communication

  • Must pass background/drug screening (excludes marijuana)

Details:

  • 6-month contract-to-hire role based in Albuquerque

  • Competitive benefits including health, dental, vision, 401k match, disability, and more

If you re looking for a role where you can make an impact, contribute to a supportive team, and grow your IT career, we d love to connect.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.