Overview
On Site
USD 32.00 - 36.00 per hour
Full Time
Skills
Network Support
Technical Support
Hospitality
Servers
Routers
Project Coordination
Microsoft Windows
Cisco
VLAN
Switches
Project Scoping
Testing
Organized
Scripting
Communication
Change Management
Customer Support
Network Design
Linux
IBM AIX
Unix
Command-line Interface
VI
VMware Infrastructure
IP
Intellectual Property
VMware
Secure Shell
PuTTY
WinSCP
FileZilla
Computer Hardware
Database
Cabling
Network
Attention To Detail
Microsoft Office
Organizational Skills
Management
Process Improvement
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
The Technical Support Associate 2 is responsible for supporting network system projects for hospitality clients, typically related, but not limited to, PMS, virtual servers, network switches, routers, desktop, and site systems. This role will interact with onsite technicians, client network resources, project managers, and engineering resources daily to drive successful completion of site events.
Specific Duties and Responsibilities:
Project Support Activities
Support and give direction to onsite technicians remotely, to drive to a successful completion of assigned site scope.
Execute network updates and commands in AIX/Linux/UNIX systems.
Perform network equipment and server OS upgrades or modifications as directed in a variety of OEM software platforms.
Level II Troubleshooting as required in various network OS and environments such as AIX/Linux/UNIX, VM ware, Microsoft/windows, Cisco, HPE, etc.
VLAN updates to client network switches as required by project scope.
Follow documented site steps for execution of work in correct, documented and chronological order.
Perform testing remotely with site technician and client staff for site validation and sign off.
Support multiple sites simultaneously, keeping status, progress and executed steps organized and updated by site.
Perform Go/No Go tasks as documented in site scripts, processes and instructions, along with ensuring the onsite technician is following inline.
Make meaningful suggestions for constant process and project success improvement. Interface with Vendor Partners as it relates to technical issues and deliverable clarifications.
Positive Communication Activities
Document all changes as required by the client and Change Management processes.
Work directly with the client support or onsite staff for troubleshooting, site task execution and validation steps as required.
Follow documented escalation plans based on event and project requirements.
Coach onsite technician remotely through onsite command line work and configuration, when required, demonstrating a calm and patient demeanor.
Communicate site status and condition accurately and as required.
Document all required data for project in approved and client systems as documented by project or process.
Skills
unix, linux, command line, aix
Top Skills Details
unix,linux,command line,aix
Additional Skills & Qualifications
Qualifications and Experience Required:
Network Design or Management Degree or equivalent related experience
At least 5 years of significant experience working in command line environment, navigation, and common commands
3-5 years' experience administering Linux/AIX/Unix system: Comfortable with command line navigation
VI editor experience
IP updates/ changes
VMWARE remote deployment
3-5 years Secure CRT/ SSH experience: Secure CRT
PuTTY
WinSCP
FileZilla
HyperTerminal
Working with and troubleshooting Serial hardware: DB25
DB9
Gender Menders
Null Modem cables
Crossover cabling
Rollover cabling
Significant experience utilizing timed tasks and Go/No Go plans
Familiar with remote network builds and being able to give directions to and gather information from smart hands onsite
Extreme attention to detail and documenting/tracking site progress
Proficiency in the Microsoft Suite tools
Ability to accurately track, troubleshoot and problem solve
Enthusiastic with exceptional organizational skills
Ability to manage one's own time effectively
Commitment to process improvement and ability to offer solutions
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $32.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Technical Support Associate 2 is responsible for supporting network system projects for hospitality clients, typically related, but not limited to, PMS, virtual servers, network switches, routers, desktop, and site systems. This role will interact with onsite technicians, client network resources, project managers, and engineering resources daily to drive successful completion of site events.
Specific Duties and Responsibilities:
Project Support Activities
Support and give direction to onsite technicians remotely, to drive to a successful completion of assigned site scope.
Execute network updates and commands in AIX/Linux/UNIX systems.
Perform network equipment and server OS upgrades or modifications as directed in a variety of OEM software platforms.
Level II Troubleshooting as required in various network OS and environments such as AIX/Linux/UNIX, VM ware, Microsoft/windows, Cisco, HPE, etc.
VLAN updates to client network switches as required by project scope.
Follow documented site steps for execution of work in correct, documented and chronological order.
Perform testing remotely with site technician and client staff for site validation and sign off.
Support multiple sites simultaneously, keeping status, progress and executed steps organized and updated by site.
Perform Go/No Go tasks as documented in site scripts, processes and instructions, along with ensuring the onsite technician is following inline.
Make meaningful suggestions for constant process and project success improvement. Interface with Vendor Partners as it relates to technical issues and deliverable clarifications.
Positive Communication Activities
Document all changes as required by the client and Change Management processes.
Work directly with the client support or onsite staff for troubleshooting, site task execution and validation steps as required.
Follow documented escalation plans based on event and project requirements.
Coach onsite technician remotely through onsite command line work and configuration, when required, demonstrating a calm and patient demeanor.
Communicate site status and condition accurately and as required.
Document all required data for project in approved and client systems as documented by project or process.
Skills
unix, linux, command line, aix
Top Skills Details
unix,linux,command line,aix
Additional Skills & Qualifications
Qualifications and Experience Required:
Network Design or Management Degree or equivalent related experience
At least 5 years of significant experience working in command line environment, navigation, and common commands
3-5 years' experience administering Linux/AIX/Unix system: Comfortable with command line navigation
VI editor experience
IP updates/ changes
VMWARE remote deployment
3-5 years Secure CRT/ SSH experience: Secure CRT
PuTTY
WinSCP
FileZilla
HyperTerminal
Working with and troubleshooting Serial hardware: DB25
DB9
Gender Menders
Null Modem cables
Crossover cabling
Rollover cabling
Significant experience utilizing timed tasks and Go/No Go plans
Familiar with remote network builds and being able to give directions to and gather information from smart hands onsite
Extreme attention to detail and documenting/tracking site progress
Proficiency in the Microsoft Suite tools
Ability to accurately track, troubleshoot and problem solve
Enthusiastic with exceptional organizational skills
Ability to manage one's own time effectively
Commitment to process improvement and ability to offer solutions
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $32.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.