Network Technician

Phone/Skype Hire. Onsite from day 1

Location: Clemson, SC

Duration: 12- 24+ months (High Possibility of Further Extensions)

Responsibilities

• Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
• Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
• Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.

Skills Needed

5+ years IP Network Troubleshooting

3+ years DNS configuration

3+ years Understanding of monitoring tools (Splunk, SolarWinds)

2+ years ServiceNow ITSM Tool

2+ years Server Batch Scripting

2+ years Cisco Network Tools (ISE, Catalyst)

2+ years Technical writing experience

Understanding of Mainframe batch processing

Python Scripting

Ansible knowledge

Leadership skills

Strong customer service

Self-management