Production Support Engineer

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

Microservices
Java
Python
RESTful
Retail
Production Support
Redis

Job Details

Xoriant reasonably expects the pay rate for this position to be within the following range: $50/hr - $60/hr (Depend upon experience)

Job Title: L2 Support Engineer
Duration: 12+ Months Contract with possibility of extension

Location: Sunnyvale, CA

Role:

We are seeking a Senior L2 Support Engineer with a strong background in Java, Python, and e-commerce platforms to join our production support team. In this role, you will be responsible for handling high-impact production issues, analyzing incidents, and ensuring smooth functioning of our retail e-commerce systems. You ll work closely with cross-functional teams including L1 support, business, developers, QA, and DevOps to ensure timely resolution of issues and optimal customer experience.

Key Responsibilities:

Own and manage complex production incidents, ensuring resolution within SLA and minimal customer impact.

Debug and resolve application-level issues in Java-based and Python-based microservices and platforms.

Analyze logs, monitor system performance, and perform root cause analysis of recurring issues.

Conduct in-depth root cause analysis (RCA) and drive permanent fixes through collaboration with L3/engineering teams.

Monitor production systems using tools like Splunk, ELK, New Relic, Grafana, or similar observability tools.

Support e-commerce modules such as product catalog, order management, checkout, and payment integrations.

Write custom scripts and tools in Python or shell to automate monitoring, data extraction, or incident reproduction.

Contribute to support readiness for new feature rollouts and seasonal traffic spikes (e.g., Black Friday, holiday season).

Improve support processes and documentation

Participate in P1&P2 issues calls and drive them, incident war rooms and post-incident reviews.

Required Skills and Qualifications:

6+ years of experience in L2/production support, preferably in high-volume retail or e-commerce environments.

Strong proficiency in Java (for debugging backend services) and Python (for scripting and automation).

Solid understanding of distributed systems, APIs, microservices, and RESTful architecture.

Experience with SQL and NoSQL databases (e.g., MySQL, MongoDB, Redis).

Deep experience in analyzing logs and troubleshooting issues using Production support tools.

Familiarity with CI/CD pipelines, Jenkins, and Git-based source control.

Ability to triage, communicate, and escalate effectively under pressure.

Excellent documentation and communication skills.

Regards, Hussain Adenwala

Senior Executive Recruitment Consultant

O:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Xoriant Corporation