Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
Help Desk
IT Infrastructure
Communication Skills
TroubleShooting
Job Details
Job Title - IT Infrastructure/ Help Desk Part Time
4 hrs. Daily from 8 AM to 12 PM EST
Contract Duration 6+ Months
Onsite - Monday to Friday
Location Sterling. VA
Note - Students are encouraged to Apply
Requirement
- Maintains strong focus on customer service to all clients
- Acts as a liaison between internal clients and all IT teams.
- Assists users with questions or problems.
- Helps in the implementation, installation, and operation of information and functional systems for the client.
- Interacts with executive-level employees to troubleshoot and resolve basic technical issues.
- Reviews all open tickets on a regular basis and follows up with end users.
- Determines when escalation of a problem to senior technicians or additional IT teams is necessary.
- Determine when transfers of work orders to senior technicians or additional IT teams is necessary.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.