Technical Account Manager

Job Title: Technical Account Manager

Job Location: Tucson AZ 85713

Onsite Requirements:

• Customer facing/technical support (troubleshooting)


• Managing customer relationships and technical projects


• Experience using Splunk, JIRA, and/or Salesforce

Job Description:

• Company is seeking a dedicated and proactive Technical Account Manager (TAM) to serve as the primary point of contact for our customer-facing application program implementation in collaboration with the Tucson Police Department (TPD).


• The TAM will work closely with Tucson-area school districts, local government, and community stakeholders to support the implementation and growth of school safety initiatives, video integration platforms, and community camera programs.


• This role requires a dynamic professional who thrives in cross-functional environments and is passionate about using technology to enhance public safety.

Key Responsibilities:

School Engagement:

• Build and maintain relationships with Tucson-area school districts to promote the customer-facing application platform.


• Educate school administrators on the benefits of integrating their video systems with the TPD customer-facing application platform.


• Coordinate the connection of school camera networks through mutual aid or dedicated appliances.


• Support the inclusion of school floor plans and panic alert integrations where available.


• Prepare schools for emergency response scenarios by leveraging the customer-facing application platform's capabilities.

Community Engagement:

• Collaborate with the Company Connect Program Coordinator to grow community camera participation.


• Assist with deployment of the customer-facing application Registry to map public and private camera assets.


• Support the creation of community-facing assets, including a customer-facing application Connect microsite and branded engagement materials.


• Provide guidance on best practices for community collaboration and video sharing.

Technical Account Management:

• Serve as the agency's dedicated TAM, supporting onsite operations based on agency needs.


• Act as the liaison between school personnel, third-party vendors, and Company tech teams.


• Coordinate deployment and configuration of customer-facing application Core devices at school locations.


• Guide and support adoption strategies across school districts to accelerate engagement.


• Provide industry best practices to ensure scalable, sustainable program success.


• Maintain compliance with Company policies, including successful completion of CJIS background clearance.

Qualifications:

• Proven experience in technical account management, public safety technology, or education-sector tech solutions.


• Strong relationship-building skills with both technical and non-technical stakeholders.


• Experience working with school systems, law enforcement, or public sector clients is highly preferred.


• Background in deploying or supporting video surveillance systems or real-time operations platforms is a plus.


• Excellent communication, presentation, and coordination skills.


• Willingness to travel locally and provide onsite support as required

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**