Site IT Lead - Katalyst Healthcares and Lifesciences - Tampa, FL, US | Dice.com

Katalyst Healthcares and Lifesciences

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Site IT Lead

Tampa, FL, US • Posted 30+ days ago • Updated 7 hours ago

Full Time

On-site

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Job Details

Skills

IT Management
Business Operations
Technical Support
ROOT
Network Security
Antivirus
SPAM
Knowledge Base
Documentation
Disaster Recovery
Intranet
Internet
Business Analysis
Business Analytics
Microsoft Exchange
Skype
Computer Science
Information Systems
Microsoft Windows
Operating Systems
Computer Hardware
Software Troubleshooting
LAN
WAN
Active Directory
Problem Solving
Conflict Resolution
Communication
Customer Service

Summary

Job Description:
The Site IT Lead provides 2nd-level IT support by working with business users and IT subject matter experts to troubleshoot and resolve system issues. This role is responsible for ensuring reliable and secure technology systems for local business operations and supporting infrastructure projects across the site.
Responsibilities:

Provide customer-focused IT support by tracking and resolving incidents, service requests, and root causes.
Maintain network security, including antivirus, spam filtering, updates, and web filtering.
Create and maintain IT knowledge base documentation; support disaster recovery planning.
Troubleshoot LAN, WAN, intranet, and internet systems with assistance from infrastructure and BA teams.
dminister Active Directory, Microsoft Exchange, and Skype accounts.
Support infrastructure projects and perform additional assigned duties.

Requirements:

Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
3-5 years of professional experience in an IT technical role.
Strong knowledge of Windows Operating Systems, hardware, and software troubleshooting.
Experience with LAN/WAN networking and Active Directory administration.
Excellent problem-solving, organizational, and communication skills.
Strong customer service orientation and ability to work independently or in teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91116760
Position Id: 236e7ac172da59dfa8a5e2ca472b7288
Posted 30+ days ago

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