Support Analyst I.

Immediate need for a talented Support Analyst I. This is a 12+ Months contract opportunity with long-term potential and is located in Charlotte, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-23933

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Note- Shift schedule: Hours: 6am-6pm (12 hrs shift)
Rotation: Week 1: M, Th, F
Week 2: Tu, W, Sat, Sun
Week 1: M, Th, F
Week 2: Tu, W ,Sat, Sun

Key Responsibilities:

• Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Centre Infrastructure and business critical applications.
• This includes support for workstations, servers, storage and a variety of software across IT.
• Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, IzWS, or other monitoring platforms).
• Provide proactive and predictive monitoring, support, and problem resolution of all data centre infrastructure and software environments, storage, printing, networking, and batch environments.
• Setup/modify, monitor, and track the client server production batch job flows.
• Perform Server Reboots or system restarts (IPL) as needed.
• Provide support internally for any technical issues requiring escalation.
• Participates on projects teams to provide support and consultation as needed.
• Assist with monthly patch deployments.
• Participates in ongoing cross-training of technical and process knowledge.
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• Lead and participate in major incidents and disaster recovery exercises.
• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• Develop and promote standard processes and procedures.
• Identify and implement automation opportunities.

Key Requirements and Technology Experience:

• Bachelor's degree in computer science or related field
• In addition to required degree, 1-year related work experience
• In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

Our client is a leading Utilities organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.