Overview
On Site
Full Time
Skills
System Administration
Routing
Migration
PPS
FireEye
SMTP
Microsoft
Sendmail
Postfix
Splunk
Dashboard
Linux
Unix
Reporting
Nagios
Bash
Scripting
Grafana
TLS
SPF
Authentication
Change Management
Backbone.js
Messaging
Computer Networking
Dragon NaturallySpeaking
DNS
Data Loss Prevention
DLP
Email Security
Microsoft Exchange
Firewall
Communication
Technical Support
Analytics
Incident Management
ROOT
Supervision
ServiceNow
Agile
Kanban
JIRA
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2074574
Job Description:
The primary role of this position is to provide day-to-day support of systems and services in for the Enterprise Messaging SMTP Backbone and Email Security apps that handle the inbound/outbound routing of all email to/from the bank. The primary job is to ensure availability of a large on-premise production environment through proactive monitoring and fast response and resolution to any issues. As part of a 24x7x365 global support team, this position may involve on-call support.
* 4+ years Production SMTP Email support in a large corporate environment, 25,000 + users; including applications / services as follows: Proofpoint Sentrions (migrating to Proofpoint Cloudmark), Zix/Zixport, Proofpoint on Demand (POD), On-Prem Systems (PPS), FireEye, SMTP Enterprise Relay (SER), Microsoft Defender, application channels.
Other Technical
4+ years Sendmail or Postfix experience config
2+ years of secure email product experience (Zix, TLS)
1+ year of Splunk experience searching logs as well as creating dashboards/reports/queries as needed
1+ year Experience with Linux/UNIX scripting
Experience with monitoring, observability, and reporting tools (Nagios, Thousand Eyes, bash scripts, Grafana).
Experience with implementing TLS (opportunistic and enforced) SPF, DKIM signing, and DMARC authentication methods to improve reputational security.
Note: this is not mailbox/Exchange/Exchange Online support
Other:
Test and implement changes using enterprise change management processes.
Interact and communicate frequently within own team and with other teams (Messaging Backbone Engineering, Messaging Client Services, Networking, DNS, Data Loss Prevention (DLP), Email Security, Exchange, Firewall).
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of technology support: event analytics and incident handling
Experience determining the root cause of identified issues
Knowledge and understanding of technology monitoring applications to ensure 24x7 uptime
Ability to work effectively under minimal supervision and follow specific guidelines
Knowledge and understanding of Service Now, Agile Kanban and Jira
Ability to follow corporate policies, procedures, and regulatory requirements
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
The primary role of this position is to provide day-to-day support of systems and services in for the Enterprise Messaging SMTP Backbone and Email Security apps that handle the inbound/outbound routing of all email to/from the bank. The primary job is to ensure availability of a large on-premise production environment through proactive monitoring and fast response and resolution to any issues. As part of a 24x7x365 global support team, this position may involve on-call support.
* 4+ years Production SMTP Email support in a large corporate environment, 25,000 + users; including applications / services as follows: Proofpoint Sentrions (migrating to Proofpoint Cloudmark), Zix/Zixport, Proofpoint on Demand (POD), On-Prem Systems (PPS), FireEye, SMTP Enterprise Relay (SER), Microsoft Defender, application channels.
Other Technical
4+ years Sendmail or Postfix experience config
2+ years of secure email product experience (Zix, TLS)
1+ year of Splunk experience searching logs as well as creating dashboards/reports/queries as needed
1+ year Experience with Linux/UNIX scripting
Experience with monitoring, observability, and reporting tools (Nagios, Thousand Eyes, bash scripts, Grafana).
Experience with implementing TLS (opportunistic and enforced) SPF, DKIM signing, and DMARC authentication methods to improve reputational security.
Note: this is not mailbox/Exchange/Exchange Online support
Other:
Test and implement changes using enterprise change management processes.
Interact and communicate frequently within own team and with other teams (Messaging Backbone Engineering, Messaging Client Services, Networking, DNS, Data Loss Prevention (DLP), Email Security, Exchange, Firewall).
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of technology support: event analytics and incident handling
Experience determining the root cause of identified issues
Knowledge and understanding of technology monitoring applications to ensure 24x7 uptime
Ability to work effectively under minimal supervision and follow specific guidelines
Knowledge and understanding of Service Now, Agile Kanban and Jira
Ability to follow corporate policies, procedures, and regulatory requirements
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.