Help Desk- Hybrid Washington D.C.

Help Desk

As the Help Desk Technician, you'll be responsible for monitoring and updating IT support tickets for staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members.

The company is located in Washington D.C. and will be 3-4 days onsite a week.

This is a contract-to-hire position.

What You Will Be Doing:

• Provide expert support for Office 365 and Microsoft applications
• Monitor and manage the support ticket queue, regularly update users, and ensure resolution within SLA timeframes
• Maintain and support SharePoint sites and content
• Perform daily system checks, including Active Directory, voicemail, and ticketing systems

• Build, configure, and deploy client machines (laptops, desktops, virtual machines)
• Support end-users with enterprise software, hardware, and virtual desktop infrastructure
• Assist with onboarding, offboarding, and employee transitions by managing network and phone accounts and setting up equipment
• Troubleshoot and install software as needed
• Maintain and update asset inventory

• Deliver IT and application training to staff
• Create user-friendly documentation and troubleshooting guides

Required Skills & Experience:

• 1-2 years of experience with Windows 11 deployment and troubleshooting
• 1-2 years working with Office 365 and O365 administration
• 1-2 years of experience managing Active Directory
• 1-2 years of experience using Group Policy in Windows 11 environments
• 1-2 years of experience supporting laptops and virtual machines
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• High level of customer service and interpersonal skills

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.