Sales Support Specialist

We re seeking a detail-oriented and customer-focused Billing Sales Support Specialist to join our dynamic team. In this role, you ll provide critical account support aligned with service level expectations (SLEs), responding promptly and accurately to customer inquiries. You ll collaborate across departments to resolve customer challenges and ensure a seamless experience tailored to individual business needs.

• Customer Issue Resolution:
• Address and resolve customer issues, documenting actions in Salesforce and contributing to SOP development.
• Lifecycle Support:
• Support customers from onboarding through ongoing service, including coordinating price changes and contract updates.
• Billing System Expertise:
• Maintain deep knowledge of internal billing systems to ensure accurate setup of billing groups and pricing.
• Reporting & Audits:
• Conduct pricing audits and generate reports using PowerBI, Tableau, and Salesforce. Build and monitor reports, resolving discrepancies.
• Cross-Functional Collaboration:
• Work with internal teams and vendors (Compliance, Tech Support, Finance, Billing IT) to resolve operational issues.
• Data Analysis & Troubleshooting:
• Investigate data quality and pricing discrepancies using Salesforce, SCM, and billing systems.
• Contract & Pricing Coordination:
• Partner with Sales to ensure accurate pricing setups and perform daily/ad hoc code reviews.
• Account Structure & Quality Checks:
• Review account billing structures and validate product enablement and pricing across systems.
• Operational Support:
• Assist sales, product management, and operations with account maintenance, reporting, and customer inquiries.
• Technical & Product Knowledge:
• Maintain a strong understanding of company solutions and escalate complex technical issues as needed.
• Project Work:
• Contribute to cross-functional projects focused on data research, operational efficiency, and contract maintenance.
• Documentation & Reporting:
• Prepare and maintain customer reports, spreadsheets, presentations, and other documentation.

• Bachelor s degree or equivalent experience
• 3+ years in customer service, client support, or account management
• Proficiency in Microsoft Office (especially Excel), PowerBI, Tableau, Salesforce
• Strong analytical and problem-solving skills
• Excellent communication and organizational abilities
• Strategic mindset with attention to detail and time management

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Woodlyn,PA.

Application Deadline

This position is anticipated to close on Sep 18, 2025.

h4>About TEKsystems:\n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.