Active Directory Security Customer Engineer

Job Title:
Active Directory Security Customer Engineer

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary: As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state.

Relevant MIP/VBD Titles

On-Demand Assessment - Active Directory

WorkshopPLUS - Active Directory: Troubleshooting

Onboarding Accelerator - Password-less Authentication

Active Directory Recovery Execution Services

Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Base

Skills Required

This role requires deep knowledge (300 - 400 level) in the following technology areas:

• Active Directory Domain Services
  
• Design and architecture
  
• Multi-domain forest design concepts
  
• Forest trust planning
  
• Domain Controller capacity planning
  
• FSMO role placement
  
• OU Topology design
  
• Knowledge of Active Directory site topology design
  
• Group Policy strategy and best practice
  
• Privilege account best practices Tier model
  
• Delegation of permissions strategy
  
• Group management best practice
  
• Integration of third-party LDAP applications
  
• RODC (Read-Only Domain Controller) deployment and management
  
• Basic PowerShell scripting for automation and configuration management
  
• Entra Connect and synchronization.
  
• Troubleshooting
  
• GPO policy processing
  
• Sysvol and Active Directory replication
  
• Domain Controller performance
  
• Authentication failures in including cross-forest authentications
  
• Upgrade Planning
  
• Introduction of new Domain Controller OS
  
• Raising functionality levels
  
• Operational Governance
  
• Understanding of change control best practices
  
• Patch management best practice
  
• Recovery
  
• Active Directory forest recovery
  
• Active Directory object recovery
  
• Networking Knowledge
  
• IPv4/IPv6
  
• Active Directory integrated DNS with security dynamic updates
  
• DHCP design and management
  
• Windows Firewall configuration and best practices
  
• Port and protocol requirements for Active Directory services
  
• Knowledge of network packet analysis tools (e.g., Wireshark) for AD traffic.
  

Optional Skills

• Entra ID
  
• RBAC
  
• Authentication Models
  
• Cloud Auth (PTA/PHS)
  
• Federation
  
• Device Management
  
• Hybrid Join
  
• AADJ
  
• Entra ID Connect
  
• Syncing Active Directories Identities
  
• Entra Password Protection
  
• Entra ID P2 Features
  
• Entra Private Access
  
• Entra Global Access
  
• Entra ID Governance
  
• Entra ID Protection
  
• Entra Verified ID
  
• Conditional Access
  
• Self-service Password Reset (SSPR)
  
• Privileged Identity Management
  
• ADFS
  
• Active Directory Certification Services
  
• Azure services
  
• Azure Monitor
  
• Azure Sentinel
  
• Defender for Endpoint
  
• Active Directory Security
  
• Remediation of security assessment findings
  
• Tuning audit policy
  
• Event forwarding
  
• Password policy best practice and settings (including Fire-grain password policy)
  
• Applying security baselines
  

Relevant Certifications

• Microsoft Certified Systems Engineer (MCSE) or equivalent
  
• Microsoft Certified Trainer or equivalent
  
• Certified Information Systems Security Practitioner (CISSP) or equivalent
  

The base salary range for this position is $91,457 - 137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 5/15/2025.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:
USA, TX, Work-at-Home

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .