ServiceNow HRSD Analyst/ ServiceNow Engineer 100% REmote

Overview

Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Long term

Skills

Documenting
Testing
HR
Payroll
Benefits
SLAs
ER
error handling
Skills
Equity
stories
Looking for : ServiceNow HRSD Analyst/ ServiceNow Engineer Location : 100% Remote Duration : Long Term Contract Skills Required Set - HRSD
HR As an HRSD Analyst
you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities
as well as project support. You will be able to get vast experience within various applications in ServiceNow
but primarily be working under the HRSD (Employee Workflows) scope and applications gathering
and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe
such as Payroll
Global Mobility
etc. What Youll Do Co-lead discovery with HR COEs (Payroll
Leave
Mobility) to map current vs target journeys
intake
and SLAs; rationalize services to a single COE each. Co-author PRDs
epics
and user stories with acceptance criteria Design per COE service components: catalog items/record producers
case/task templates
notifications
Quick Messages
and workspace layouts. Build routing models: AWA queues
schedules
capacity; remove double routing; define exception/overflow logic. Write functional specs for HRSD and HR Agent Workspace (UI Builder pages
record headers
side panels
related lists) Partner on integrations (Workday/Payroll/Equity/Identity): field mappings
source of truth
observability Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks. Support reporting and dashboard creation and maintenance Support UAT and hypercare Operate in CI/CD: update s
and acceptance criteria Experience using Jira

Job Details

Looking for : ServiceNow HRSD Analyst/ ServiceNow Engineer

Location : 100% Remote

Duration : Long Term Contract

Skills Required Set - HRSD, Payroll, Benefits, HR

As an HRSD Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.

What You'll Do

Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements

Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)

Functional:
4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira

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