Overview
On Site
USD 103,500.00 - 163,000.00 per year
Full Time
Skills
Scalability
Customer Engineering
Computer Hardware
Product Design
Systems Design
Customer Facing
Management
Scripting
Network Operations
Product Support
Programming Languages
Python
Computer Networking
TCP/IP
IPsec
Virtual Private Network
NAT
Routing Protocols
Attention To Detail
Data Analysis
Splunk
Kibana
Decision-making
Electrical Engineering
Computer Science
Computer Engineering
Telecommunications
Wireless Networking
DevOps
Workflow
SATCOM
Google Cloud Platform
Google Cloud
Amazon Web Services
Finance
Genetics
SAP BASIS
Job Details
About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.
The day-to-day
What you'll need
What will help you on the job
Salary range
$103,500.00 - $163,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $121,500.00- $182,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.
The day-to-day
- Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions
- Participate in and provide feedback on product design, especially regarding reliability and availability
- Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution
- Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues
- Drive monitoring and automation initiatives
- Create and present Performance reports for technical and management stakeholders
- Work closely with Engineering teams to communicate and prioritize the service impacting issues
- Reproduce and test the Customer issues in the Lab
- Develop Automated scripts and tools to Enable monitoring of the Service
- Be part of on-call rotations
What you'll need
- 5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
- 5+ years experience in Network Operations or Product Support
- Advanced knowledge of modern programming languages, especially Python
- An ability to understand large complex systems and a passion to constantly improve environments
- Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA
- Set priorities and work efficiently in a fast-paced environment
- Demonstrated ability to deliver results on time with high quality and attention to detail
- Demonstrated ability to work with ambiguous requirements, adapt, and learn
- Experience with data analytics tools(Splunk, Kibana)
- Keen (data-driven) decision making skills under incomplete information
- Excellent face-to-face and remote customer rapport
- Bachelor's degree in electrical engineering, Computer Science, or Computer Engineering
- Up to 10% travel
What will help you on the job
- Experience analyzing data and trending to gain operational efficiencies
- Telecom or related operational service experience, especially wireless networks
- Previous technical role in a DevOps/SRE workflow
- Experience with Satcom technology
- Experience/knowledge Google Cloud Platform, AWS, Big Query
Salary range
$103,500.00 - $163,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $121,500.00- $182,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.