Process Architect / Business Analyst (Runbook Development Consultant)

Overview

Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

IT Consulting
Organizational Skills
Finance
Payroll
Business Process
Workflow
Systems Architecture
Interfaces
Documentation
Knowledge Transfer
Information Systems
Computer Science
Facilitation
Communication
Analytical Skill
Technical Support
Management
Collaboration
Higher Education
Enterprise Resource Planning
PeopleSoft
Workday
Oracle
SAP
IT Service Management
Technical Writing
Knowledge Base
Confluence
Microsoft SharePoint
SANS

Job Details

SystemDomain, a leading provider of information technology consulting Services firm based in Chicago is looking for IT Professionals. Our high-performance consultants offer technological expertise, strategic insights, and knowledge of their industry experience. Established in 1999, we partner with our customers to build stronger innovative business solutions and to solve their most important and complex business challenges. For more information about SystemDomain, please visit

Job Title: Process Architect / Business Analyst (Runbook Development Consultant)

Location: Remote

Position Type: Contract/Consultant

Duration: 12+ Months

Position Summary:

Client is seeking an experienced Process Architect / Business Analyst to lead the development of comprehensive runbooks and documentation for critical PeopleSoft operations. This role will support knowledge transfer during URI's transition to Workday by capturing and organizing detailed process information across HR, Finance, Payroll, and Campus Solutions modules.

Key Responsibilities:

  • Partner with PeopleSoft developers and IT stakeholders to gather and document technical and business processes.
  • Lead structured interviews and workshops to extract process workflows and support requirements.
  • Develop detailed and user-friendly runbooks, including:
    • Step-by-step instructions
    • Troubleshooting guides
    • System architecture, interfaces, and dependencies
    • Key contacts and escalation paths
    • Reference materials and checklists
  • Identify risks and process gaps, and propose actionable improvements.
  • Organize documentation for ease of use by backfill developers and support teams.
  • Ensure all documentation is accurate, up to date, and ready for knowledge transfer.

Required Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, Business, or related field.
  • At least 8 years of experience as a process architect, business analyst, or technical writer in enterprise systems.
  • Proven experience in documenting complex systems and creating runbooks/support guides.
  • Strong interview and facilitation skills with technical SMEs.
  • Exceptional written communication, organization, and analytical skills.
  • Familiarity with PeopleSoft environments and technical support processes.
  • Ability to work independently and manage remote collaboration effectively.

Preferred Qualifications:

  • Experience in higher education environments.
  • Hands-on experience with ERP systems such as PeopleSoft, Workday, Oracle, or SAP.
  • Background in IT service management or operations.
  • Familiarity with technical documentation tools or knowledge base platforms (e.g., Confluence, SharePoint, etc.).

Contact : , gary at systemdomaininc dot com

Three three one, two two two, three eight three nine



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Apply Now

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.