Overview
Skills
Job Details
Job Title : Helpdesk Level 1 Tech
Job Duration : 6 months contract to Hire
Job Location : Canal St, NY
Job Timing : 9-5 pm EST (Mon Thru Thurs onsite)
Job Description :
Provide Daily Infrastructure Support
Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments.
Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom.
Device Provisioning and User Management
Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra.
Ensure a smooth user experience by maintaining system configurations and managing user profiles organization-wide.
Troubleshoot AV and Communication Systems
Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms, to ensure seamless communication for both remote and in-person teams.
Technical Issue Resolution and System Reliability
Diagnose and resolve network connectivity issues (e.g., DNS, DHCP, TCP/IP), server access problems, and software performance challenges.
Perform root-cause analysis to prevent recurring issues and improve overall system reliability.
Support Infrastructure Projects
Assist with system upgrades, rollouts, and new hardware/software implementations to enhance operational efficiency and scalability.
Collaborate on technology projects that drive improvements across the organization.
Documentation and Knowledge Sharing
Develop and maintain internal knowledge base articles, how-to guides, and process documentation to support technical consistency and transparency across the team.
Customer-Focused Troubleshooting
Act as a liaison between employees and technical teams, translating complex infrastructure issues into simple, actionable solutions while delivering high-quality customer service.
Hardware Lifecycle Management
Manage the lifecycle of hardware assets, including procurement, deployment, and decommissioning, while ensuring compliance with company policies and maintaining accurate asset tracking.
Required Qualifications Experience with Core Technologies: 1-3+ years of hands-on experience with key tools, such as JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin. Proficiency in supporting both MacOS and Windows OS environments, with strong understanding of AV systems like Zoom Rooms and Google Meet.