Overview
On Site
USD 45,000.00 - 52,000.00 per year
Full Time
Skills
Point of sale
Help desk
Technical Support
Operating systems
Issue tracking
Computer networking
User Administration
Debugging
Client/server
Continuous improvement
Customer support
Online training
Creativity
IMPACT
Productivity
UPS
ROOT
Printers
Finance
Accounting
Marketing
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
If an innovative and fast-paced work environment sounds exciting, Robert Half might have the Help Desk Analyst job for you. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. Located in Syracuse, New York, the Help Desk Analyst opportunity is a permanent role.
Your responsibilities
- Independently investigate and implement solutions to technical issues
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Help and follow up on technical help tickets submitted via phone, email, and walk-ups
- Pinpoint recurring technical issues and present solutions to address the root of the problems
Requirements
- Strong familiarity with POS (point of sale)
- Point of sale experience required
- Comprehensive knowledge of Ticketing System
- Familiarity with basic networking concepts
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- 1+ years of prior experience
- Working knowledge of user administration and bug fixing in a client server environment
- Prior experience with IT support ticketing systems
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
If an innovative and fast-paced work environment sounds exciting, Robert Half might have the Help Desk Analyst job for you. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. Located in Syracuse, New York, the Help Desk Analyst opportunity is a permanent role.
Your responsibilities
- Independently investigate and implement solutions to technical issues
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Help and follow up on technical help tickets submitted via phone, email, and walk-ups
- Pinpoint recurring technical issues and present solutions to address the root of the problems
Requirements
- Strong familiarity with POS (point of sale)
- Point of sale experience required
- Comprehensive knowledge of Ticketing System
- Familiarity with basic networking concepts
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- 1+ years of prior experience
- Working knowledge of user administration and bug fixing in a client server environment
- Prior experience with IT support ticketing systems
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.