Global HR Operations & Technology - Associate Director,

Associate Director, Global HR Operations & Technology

Role Overview:

The Associate Director, Global HR Operations & Technology is a highly visible leadership role responsible for defining and executing the HR operations and HR technology strategy. This role partners closely with business leaders, HR Centers of Excellence, and IT to deliver scalable, compliant, and data-driven people operations that enhance performance, retention, and the overall employee experience.

The ideal candidate brings strong business acumen, proven people leadership, and the ability to balance strategic thinking with hands-on execution in a dynamic, collaborative environment.

Key Responsibilities:

HR Operations & HRIS

• Own and manage the global HR operations and HR technology operating model, including HRIS, compliance, analytics, reporting, and execution.
• Provide end-to-end ownership of the HRIS platform, ensuring system maintenance, enhancements, data integrity, and seamless integrations across all HR programs.
• Define and execute HR technology strategy across HCM, Recruiting, Onboarding, Compensation, Benefits, Learning Management, Performance Management, Talent Management, and Reporting systems.
• Partner with HR leadership and cross-functional stakeholders to develop systems and process roadmaps aligned to business needs.
• Optimize HRIS platforms to support workforce growth, drive automation, and reduce manual processes.
• Collaborate closely with IT on system integrations, security roles, and shared platforms.
• Establish and maintain service level agreements (SLAs), control standards, and issue escalation processes to ensure policy and process compliance.
• Lead data governance efforts to ensure consistent, accurate, and compliant use of people data across the organization.
• Monitor emerging HR technology trends and proactively recommend future-ready solutions.

Payroll & Shared Services

• Develop and implement scalable payroll and shared services processes, policies, and procedures that ensure strong internal controls, efficiency, and a positive employee experience.
• Drive a culture of continuous improvement focused on operational excellence, simplification, and service quality.
• Identify and implement innovative methodologies, tools, and process improvements to streamline HR service delivery.
• Build and execute an operational strategy that delivers superior internal client service while enabling organizational growth and development.
• Oversee compliance with all statutory reporting and filings, including DOL reporting, EEO-1 reporting, I-9 compliance, and census reporting.
• Perform additional duties as assigned.

Qualifications:

Required

• Bachelor's degree in Human Resources, Business, Information Technology, or a related field.
• 5+ years of experience in an HRIS or HR technology leadership role, including implementation of new systems.
• 3+ years of experience leading direct reports and managing cross-functional teams.
• Demonstrated leadership, stakeholder management, and change management capabilities.
• Strong analytical and problem-solving skills with the ability to identify patterns and recommend short- and long-term solutions.
• Excellent verbal and written communication skills, with the ability to convey complex concepts clearly to diverse audiences.
• Proven ability to prioritize, adapt, and execute in a fast-paced, evolving environment.
• Collaborative, solutions-oriented mindset with a strong customer focus.

Preferred

• 3 5 years of experience working with SAP SuccessFactors.