NG911 Business Process Subject Matter Expert Specialist Level 3

Job Title: NG911 Business Process Subject Matter Expert Specialist Level 3

Duration: 12 Months

Location: Brooklyn, NY

Responsibilities:

• Provide expert advice to the NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
• Provide business process methodology expertise for system implementation and testing.
• Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
• Support the NG9-1-1 Call Handling requirements and validation of required standards.

Required education and experience:

• At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
• Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
• In-depth knowledge of the industry or sector in which the business operates. Understanding the specific challenges, regulations, and nuances of the industry is crucial
• Excellent communication skills to convey complex process information clearly to various stakeholders.
• Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
• Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.

Preferred Skills:

• Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in business process management.
• Collaboration: Working effectively with cross-functional teams.
• Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
• Minimum 8 yrs experience in a particular technical and/or business application, product, platform, or methodology.
• Relevant certifications in business process management or related areas
• Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
• Ability to leverage technology to enhance and automate business processes