Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 26 week(s)
Skills
Help Desk
Job Details
Job Title: Help Desk Support Analyst (Junior)
Location: Coraopolis, PA
Work Type: Hybrid or Remote (depending on shift)
Duration: 6 months contract w/ potential of extension or conversion
Rate: 18.50/hr on W2Responsibilities:
- Provide desktop and client support for Windows desktops/laptops, MacBooks, servers, and imaging services
- Support retail technology (registers, pin pads, handheld PDT devices)
- Perform basic user and application support (password resets via Active Directory, MFA, VPN connectivity)
- Document issues and resolutions using ticketing systems
- Write clear technical support reports and documentation
- Deliver excellent customer service through professional communication
- De-escalate issues and remain calm under pressure
Qualifications:
- Experience in desktop/client support (Windows, Mac, servers, imaging)
- Retail technology support experience
- Basic user/application support (Active Directory, MFA, VPN)
- Familiarity with ticketing systems and technical documentation
- Strong customer service and communication skills
- Education: Associate degree strongly recommended or equivalent technical support experience
#INDGEN #ZR
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