Overview
Skills
Job Details
JDA TSG is seeking a candidate with Microsoft 365 tenant migrations and multi-tenant organization (MTO) expertise to guide enterprise customers through complex cloud migration journeys as a Customer Engineer. In this senior, customer-facing role, you'll advise organizations on cross-tenant migration planning, identity strategy, coexistence architecture, and post-migration optimization, ensuring successful transitions across email, collaboration, and identity workloads.
You’ll work alongside customer stakeholders, partners, and Microsoft field teams to design scalable, secure, and compliant cloud environments that support long-term success in multi-tenant Microsoft 365 scenarios.
Location: Remote
Salary Range: $95,000 - $110,000K based on experience
Responsibilities:
- Guide enterprise customers through the end-to-end cross-tenant migration lifecycle, including readiness assessment, planning, coexistence design, and post-migration support.
- Facilitate technical workshops and strategy sessions to evaluate current tenant architecture, define migration paths, and develop tailored coexistence models.
- Provide architectural guidance on identity strategy, domain transfer planning, mail flow design, and hybrid/coexistence scenarios.
- Advise customers on Teams, SharePoint, and OneDrive content migration, including structure mapping, access control, and user experience considerations.
- Support development of migration playbooks, automation frameworks, and template libraries for reusability and scalability.
- Ensure alignment with Microsoft governance models, security best practices, and compliance requirements throughout migration engagements.
- Collaborate with internal engineering, support, and partner teams to resolve blockers and promote delivery excellence.
- Stay current with the Microsoft 365 roadmap, particularly cross-tenant migration capabilities, MTO evolution, and identity federation strategies.
Key Skills & Technologies:
- Microsoft 365 Workloads: Exchange Online, SharePoint Online, Teams, OneDrive
- Migration Strategy: Cross-tenant mail flow, domain moves, coexistence setup, mail routing
- Identity & Access: Azure AD, B2B/B2C, hybrid identity, trust relationships
- Migration Tools & Frameworks: Microsoft native tooling, PowerShell scripting, third-party tooling (preferred)
- Architecture & Governance: Multi-tenant environments, Zero Trust, Microsoft CAF & governance models
- Change Management: User experience, licensing strategy, downtime mitigation, communication planning
Ideal Candidate Will Have:
- 15+ years of IT experience required
- 7+ years of experience supporting Microsoft 365 environments, with specific focus on tenant migrations or MTO architectures.
- Strong understanding of identity, collaboration, and mail flow in Microsoft 365.
- Experience conducting customer-facing workshops and guiding large-scale transformation initiatives.
- Familiarity with cross-tenant coexistence planning, domain transfer strategy, and Teams migration scenarios.
- Ability to guide customers through strategic decisions, while balancing technical, compliance, and business considerations.
About JDA TSG:
At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.
We are committed to a diverse and inclusive workplace. We know diversity makes our team stronger, producing extraordinary results for our company and our clients. At JDA TSG, everyone is valued and empowered to succeed.
Benefits and Perks:
- Healthcare – Comprehensive coverage for you and your family
- Employee Assistance Program – Counseling and coaching support
- 401K with company match
- Paid time off & Paid parental leave
- Volunteer Day Off
- Life insurance & Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States