Sr. IT Communications Specialist

Senior Communications Specialist

Pay Rate: $64.00 to $71.43 per Hour W2

Location: Boston MA 02115

Duration: 12 months

Shift: M-F 1st Shift

• Hybrid 3 days onsite

• Top Skills:

• Incredibly strong communication written and verbal

• Demonstration of leading small team or program with strong communication skills

• Knows how to run an IT communication team

• Technical concepts

• Strategic thinking

• Higher Education industry is a plus

• Specific experience in IT service organization

Job Summary

Information Technology Services seeks a Senior Communications Specialist to play a critical role in shaping and executing strategic and operational communications that support the university's digital transformation. Reporting to the Director of Communications in ITS and working closely with the ITS Communications team, this senior practitioner will oversee day-to-day direction and execution of communications, mentor team members, and ensure the quality and strategic alignment of all communications supporting IT change initiatives and service delivery.

This is a temporary contract position ideal for a seasoned communications professional who can hit the ground running in a fast-paced, mission-driven environment. The successful candidate will bring strategic thinking, operational excellence, meticulous attention to detail, and deep expertise in IT and/or higher education communications. This role requires someone who can work with urgency when situations demand, remains flexible in uncertain conditions, and thrives when navigating ambiguity and less-than-ideal circumstances.

This role requires a hybrid work schedule with a minimum of three days per week in-person at the Boston location

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Key Responsibilities:

Communications Operations and Quality Assurance (40%)

• Oversee the day-to-day direction and execution of user-focused communications that inform and engage university stakeholders about IT services and technology solutions

• Oversee all communications supporting IT change initiatives, service launches, IT incidents, and ongoing operations

• Ensure all communications materials meet quality standards, brand guidelines, and strategic objectives

• Work closely with the ITS Communications Operations Manager to monitor project schedules, prioritize work, coordinate communications schedules, and allocate resources effectively

• Maintain and improve quality control processes and editorial standards

• Collaborate effectively across the organization, including ITS teams and key university stakeholders

• Interface with web, UI/UX, marketing, knowledge management, and change management functions to ensure cohesive communications

Content Development and Execution (40%)

• Develop comprehensive communication strategies and plans for major technology initiatives, system implementations, and organizational change efforts

• Translate complex technical concepts into clear, compelling messaging for diverse audiences

• Produce communications for multiple channels including email, web, digital signage, presentations, and events

• Write and edit high-priority, complex communications including executive messages, major announcements, and sensitive stakeholder communications

• Create compelling narratives that connect technology initiatives to institutional priorities and user benefits

• Develop communication frameworks, templates, and toolkits to enable consistency and efficiency

Strategic Communications Leadership (20%)

• Partner with Director and IT Leadership to shape overall communications strategy and approach for ITS

• Counsel IT leadership, colleagues, and key university stakeholders on communication best practices, timing, and stakeholder engagement approaches

• Contribute to overall unit creative and strategic direction and implementation, bringing fresh perspectives and industry best practices

• Manage high-stakes and time-sensitive communications including crisis communications, major incident notifications, and executive messaging

• Anticipate communication challenges and proactively develop mitigation strategies

• Represent communications perspective in projects, discussions, and strategic planning sessions

Experience and Expertise

• Demonstrated experience and success in communications or related fields in an information technology and/or higher education environment

• Proven track record developing and executing strategic communications for complex technology initiatives or organizational change efforts

• Experience managing large-scale communication campaigns from concept through execution

• Strong understanding of IT service delivery, change management, and incident management processes

Technical Skills

• Ability to quickly grasp technical concepts and translate them for non-technical audiences

• Proficiency with communication tools and platforms including content management systems, email marketing platforms, and collaboration tools

• Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools

• Demonstrated familiarity and experience with AI, for both daily productivity workflows and for organizational transformations

• Experience using AI tools to enhance communications efficiency and effectiveness

• Communication and Leadership

• Outstanding written and verbal communication skills with a strong editorial eye

• Demonstrated ability to craft compelling messages for diverse audiences from highly technical to general community

• Experience creating communications across multiple channels including digital, print, events, and presentations

• Ability to effectively communicate about AI tools, emerging technologies, and digital innovation in ways that drive understanding and adoption

• Understanding of accessibility standards and inclusive communication practices

• Strong leadership presence with ability to influence without formal authority

• Excellent interpersonal skills and ability to build productive relationships across all organizational levels

• Collaborative team player who can also work independently with minimal direction

• High degree of initiative, self-direction, and personal accountability

• Comfort and confidence navigating complex, matrixed organizational structures

Personal Attributes

• Mission-driven with passion for higher education and the role of technology in advancing institutional goals

• Exceptionally organized with strong attention to detail and commitment to quality

• Adaptable and resilient in the face of changing priorities and unexpected challenges

• Strong sense of urgency balanced with commitment to thoroughness

• Comfortable operating in uncertain environments and able to make sound decisions with imperfect information

• Creative problem-solver who brings both analytical rigor and innovative thinking

• Continuous learner who stays current on communications trends and best practices

• Strong work ethic with flexibility to work outside regular hours when critical situations arise

• Empathetic leader who values diverse perspectives and fosters inclusive team dynamics