Senior IT Support Engineer

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.

With offices in Chicago, New York City, Miami, London, Hong Kong, and over 2,000 employees they are in search of a new full-time Senior IT Support Engineer. This is an onsite role and will require 5 days per week onsite, M-F standard working hours.

This Senior IT Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team. Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role.

Perks:

Free catered breakfast, lunch, & snacks

Career progression

Company name recognition

Key Responsibilities:

• Identify, diagnose, research, track, and resolve complex technical issues

• Escalate problems and coordinate user assistance from third-party vendors or other IT groups as needed

• Provide outstanding customer service to end users, including traders and senior executives

• Work closely with distributed teams collaborating on asset management and tracking as well as large scale moves and complex hardware set-ups

• Collaborate effectively within a global, cooperative team environment

• Manage incident response and escalation for critical, firm-wide technology issues while maintaining detailed documentation

• Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobile devices

• Collaborate technically with infrastructure teams and other IT business groups as necessary

Required Skills & Experience:

• Bachelor's degree (BS or BA) required

• Experience providing premium, white-glove customer service, particularly to senior or VIP users

• Expertise troubleshooting desktop hardware, peripherals, and printers

• Extensive knowledge troubleshooting mobility-related issues, including Windows laptops, some Macs, MDM solutions, MFA solutions, remote connectivity, and VPN

• Ability to troubleshoot operating systems including Microsoft Windows (10/11) and Linux

• Advanced troubleshooting skills in Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and related add-ins)

• Troubleshooting proficiency with Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP

• Experience resolving issues within VDI or Citrix environments

• Capabilities in troubleshooting messaging platforms, collaboration tools, video conferencing platforms (e.g., WebEx, Zoom, Blue Jeans), audio-visual technology, and conference room equipment

• Demonstrated professionalism and exceptional client service skills (responsiveness, attentiveness, composure, attention to detail, follow-through)

• Must be comfortable with occasional onsite OT for special projects

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.