IT SUPPORT/Desktop

We are currently seeking a IT Support Specialist in Devens, MA.

Salary: Depending on Experience ($85000 to 90K maybe

Travel: 3 Days in Devens MA office, 2 Days in Waltham MA office on a weekly basis

• Active Directory, Office 365, and Infrastructure protocol experience (DNS, DHCP, etc.) these are important.

   

  Position Summary:

  • The responsibilities of an IT Support Specialist are to provide support for all end user hardware and software issues.
  • This includes day-to-day support, application setup and troubleshooting of internal IT supported applications.
  • Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed.
  • May conduct IT classes for new hires and manage the setup of users onto various network-based systems.
  • Responsible for the automation and management of the client PC imaging process and client software deployment process.
  • Serves as escalation point for junior level support staff. Performs other related duties as directed by the manager.

   

  Key Responsibilities:

  • Provide end user support and consulting related to the use of computers in the Bio-Techne network.
  • Prepare training documents to be distributed to  end users.
  • Coordinate both on-boarding of new user s equipment ordering, delivery, and setup as well as offboarding users, collecting company equipment, upkeep of inventory tracking, and removal of system access.
  • Setup new users into various systems and provide access to approved applications and other network-based resources.
  • Logs and tracks incidents and requests from identification through resolution. Manages IT
  • Support queue by assigning and following up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
  • Provide troubleshooting of network-based applications, PC hardware/software and printers/peripherals.
  • Train new and existing computer users on the use of the network and provide corporate computer applications orientation.
  • Prepare and/or maintain network reference and IT policy materials for new hires and existing employees.
  • Participate in all process & continuous improvement initiatives.
  • Assist IT and other departments in the setup, maintenance and user support of new or existing computer applications.
  • Works with facilities team to support audio and visual systems for company conference rooms.
  • May work with configuring and supporting industry specific instrument computing environments.
  • Work as a team member on pre-approved projects with other IT personnel in Minneapolis and with the global Bio-Techne IT team.
  • Demonstrated skills in time management to meet deadlines and requirements.
  • Demonstrated experience with Microsoft technologies, network technologies, VMware, network switches and other computer network devices.
  • Follow company policies and practices as outlined in Employee Handbook and follow guidelines regarding onsite safety training.
  • Must adhere to all HIPAA & PHI compliance regulations.

   

  Education and Experience:

  • Associate s degree in computer support or equivalent with a minimum of 5 years of related experience required.
  • Office 365 and Active Directory very important
  • Certifications such as A+, Network+, MCSA, or other Microsoft certifications are preferred.
  • Must have experience supporting Windows based PC s as well as applications on Windows or Linux based operating systems.
  • Candidate must possess excellent written and verbal communication skills and the ability to apply these skills to assist PC users in solving their day-to-day computer problems.
  • Demonstrated ability to work cooperatively with all employees and exhibit a strong customer support mentality.
  • Support may require availability during non-prime work hours.
  • Must be able to work in a fast pace environment, multitask and be able to efficiently help with multiple projects and priorities simultaneously under time constraints.

   

  Knowledge, Skills, and Abilities:

  • Knowledge of current computer systems and software.
  • Knowledge of computer networking.
  • Knowledge of Microsoft technologies including Outlook, DHCP/DNS, Active Directory, files systems, Word, Excel, PowerPoint, WSUS, SCCM, etc.
  • Knowledge of software packaging methodologies and automated software installation.
  • Skills in assisting customers in a professional manner.
  • Skills in problem solving; including the ability to identify and appropriately evaluate a course of action.
  • Ability to plan, organize and multi-task to complete assignments in an efficient manner.