2 opening -Amazon Connect Engineer/Voice Architect

Overview

On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

Terraform
Provisioning
Java
Amazon S3
Amazon Kinesis
Continuous Integration
Continuous Delivery
Jenkins
Git
Bitbucket
RESTful
Continuous Improvement
Fluency
Orchestration
Data Security
Call-recording
Telephony
Cloud Computing
SIP
VoIP
Interactive Voice Response
Routing
Python
Real-time
Audiovisual
Management
SIP Trunking
Telecommunications
Regulatory Compliance
Amazon Web Services
Testing
Quality Assurance
Performance Tuning
ServiceNow
Customer Relationship Management (CRM)
Workflow
Dashboard
Technical Writing
Collaboration
IT Operations
Application Development
Software Modernization
Process Outsourcing
IT Service Management

Job Details

Job description:-

Job Title:

Amazon Connect Engineer
Location : Plano, TX
  • Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services.
  • Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning.
  • Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem.
  • Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Kinesis.
  • Create and maintain CI/CD pipelines using Jenkins/Jules and manage code repositories with Git/Bitbucket.
  • Rapidly prototype proof-of-concept solutions and scale them to production-ready systems.
  • Implement and support RESTful APIs for contact center integrations and automation.
  • Collaborate with cross-functional teams to deliver secure, scalable, and resilient voice solutions.
  • Drive continuous improvement in infrastructure engineering, automation, and data fluency.
  • Support container orchestration and deployment in AWS Cloud environments.
  • Apply best practices for data security, compliance, and call recording in telephony platforms.
  • Stay current with AWS certifications and emerging cloud technologies.
Additional Job Details:
Job Title: Amazon Connect Voice Architect
Location : Plano, TX
  • Design and implement scalable contact center solutions using Amazon Connect and AWS services.
  • Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
  • Develop and optimize contact flows, IVR, and call routing strategies.
  • Integrate Amazon Connect with AWS services and automate workflows using Python .
  • Build and maintain real-time audio/video solutions with WebRTC for web.
  • Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
  • Ensure security and compliance with AWS best practices and regulatory standards.
  • Conduct interoperability testing, quality assurance, and performance optimization.
  • Integrate contact center platforms with ServiceNow CRM for seamless workflow.
  • Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
  • Monitor and analyze metrics, reports, and dashboards to improve operations.
  • Create technical documentation and architectural diagrams.
  • Train and support stakeholders on system usage and best practices.
  • Collaborate with IT, operations, and business teams to deliver effective solutions.

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

Want to read more about Tanisha Systems? Visit us at

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