Desktop Support

Title: Desktop Support

Duration: 6+ Months

Location: Fort Madison IA & Hutchinson KS onsite (5) days a week.

Onsite - Monday-Friday 8AM-5PM

Responsibilities:

• This role is a desk side support role at the support center. This is not a help desk role.
• The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience.
• This role requires excellent and great customer services skills. This position is very customer centric; customer services is our number one priority.
• This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
• This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
• Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
• Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.

Qualifications

Education and Experience Required:

• Must have experience providing customer service within a technical field.
• Microsoft Certifications on Office Applications, Windows 10 and/or 11 is desired.
• CompTia A+ Certification is desired.
• 3+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.

Knowledge and Skills Required:

• Experience with end-user IT support (e.g. Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Strong initiative, problem solving, priority setting, and collaboration skills.
• Exhibits a high level of initiative and integrity.
• Possess creative ability, credibility, and self-confidence.