Overview
On Site
USD 30.00 - 45.00 per hour
Full Time
Skills
Remote Support
Scripting
Configuration Management
Issue Tracking
Onboarding
Shipping
Android
IOS Development
Productivity
IT Management
Computer Hardware
Operating Systems
Executive Support
Printers
Audiovisual
AV
Incident Management
Regulatory Compliance
Knowledge Management
Standard Operating Procedure
Documentation
Training
Root Cause Analysis
Process Improvement
Continuous Integration
User Experience
Microsoft Windows Server
Microsoft SCCM
Software Packaging
Microsoft Windows
OS X
IT Service Management
Conflict Resolution
Problem Solving
Analytical Skill
Management
Windows PowerShell
Customer Service
Communication
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Intune knowledge and experience is required. Will need to have specific experience packaging apps for deployment. NOT looking for an Apps Packager as they don't do it often. Just need the Tech to know how to do it.
Will need PowerShell scripting experience for Intune packaging
They will manage and maintain imaging sequences in MS Configuration Manager (New SCCM). They will do this work 10-15% of the time as part of the job.
Standard Desktop Windows 10/11 support experience. Troubleshooting issues as they arise and working from ticketing system.
They will handle the basics like new hire onboarding, imaging computers and shipping them out. Assist users with new monitors, figure out A/V system (basic support), etc.
Formal Description (updated)
Purpose:
We are seeking a skilled professional to join our dynamic IT team and support the organization's endpoint infrastructure. The ideal candidate is a proactive problem-solver with expertise in endpoint technologies and a dedication to delivering outstanding customer service. This role requires experience with a wide range of endpoint solutions for Windows, macOS, Android, and iOS, as well as a proven track record of outstanding white-glove, executive-level support.
You will be instrumental in implementing and optimizing endpoint solutions, ensuring robust security, improved efficiency, and seamless performance. Your work will directly impact user satisfaction, driving productivity and reliability across all endpoint devices within the organization.
Responsibilities:
Endpoint Technology Management: Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments/upgrades, patches, security tools, and management solutions and tools.
Endpoint & Executive Support: Support, configure, deploy and maintain endpoint devices & solutions including printers, AV equipment, and endpoint applications.
Incident Management: Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs
Documentation and Knowledge Management: Develop and maintain solution documentation, standard operating procedures, and work instructions.
Training: As needed, facilitate informational training with IT and Business teams and/or end-users on standards, processes, or tool functionality.
Information Dissemination: Build and distribute documentation, training materials, and facilitate information transfer sessions.
Root Cause Analysis: Investigate and resolve recurring endpoint issues, implementing preventive measures.
Process Improvement: Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.
On-Call Support: Availability of on-call support and maintenance outside of core business hours as needed.
Education & Experience
Strong expertise in Microsoft Windows Server, Microsoft Configuration Manager, Intune, JAMF, application packaging/deployment, Windows 10/11, and macOS.
Minimum of 3 years of experience in an endpoint engineering role.
Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.
Familiarity with IT service management (ITSM) principles and practices.
Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset
Excellent communication, interpersonal, and customer service skills.
Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.
Capable of working independently and collaboratively within a team.
Skills
Desktop, InTune, PowerShell, MS Config Mgr
Additional Skills & Qualifications
Excellent customer service and communication skills. Team player and problem solver.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carmel,IN.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Intune knowledge and experience is required. Will need to have specific experience packaging apps for deployment. NOT looking for an Apps Packager as they don't do it often. Just need the Tech to know how to do it.
Will need PowerShell scripting experience for Intune packaging
They will manage and maintain imaging sequences in MS Configuration Manager (New SCCM). They will do this work 10-15% of the time as part of the job.
Standard Desktop Windows 10/11 support experience. Troubleshooting issues as they arise and working from ticketing system.
They will handle the basics like new hire onboarding, imaging computers and shipping them out. Assist users with new monitors, figure out A/V system (basic support), etc.
Formal Description (updated)
Purpose:
We are seeking a skilled professional to join our dynamic IT team and support the organization's endpoint infrastructure. The ideal candidate is a proactive problem-solver with expertise in endpoint technologies and a dedication to delivering outstanding customer service. This role requires experience with a wide range of endpoint solutions for Windows, macOS, Android, and iOS, as well as a proven track record of outstanding white-glove, executive-level support.
You will be instrumental in implementing and optimizing endpoint solutions, ensuring robust security, improved efficiency, and seamless performance. Your work will directly impact user satisfaction, driving productivity and reliability across all endpoint devices within the organization.
Responsibilities:
Endpoint Technology Management: Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments/upgrades, patches, security tools, and management solutions and tools.
Endpoint & Executive Support: Support, configure, deploy and maintain endpoint devices & solutions including printers, AV equipment, and endpoint applications.
Incident Management: Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs
Documentation and Knowledge Management: Develop and maintain solution documentation, standard operating procedures, and work instructions.
Training: As needed, facilitate informational training with IT and Business teams and/or end-users on standards, processes, or tool functionality.
Information Dissemination: Build and distribute documentation, training materials, and facilitate information transfer sessions.
Root Cause Analysis: Investigate and resolve recurring endpoint issues, implementing preventive measures.
Process Improvement: Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.
On-Call Support: Availability of on-call support and maintenance outside of core business hours as needed.
Education & Experience
Strong expertise in Microsoft Windows Server, Microsoft Configuration Manager, Intune, JAMF, application packaging/deployment, Windows 10/11, and macOS.
Minimum of 3 years of experience in an endpoint engineering role.
Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.
Familiarity with IT service management (ITSM) principles and practices.
Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset
Excellent communication, interpersonal, and customer service skills.
Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.
Capable of working independently and collaboratively within a team.
Skills
Desktop, InTune, PowerShell, MS Config Mgr
Additional Skills & Qualifications
Excellent customer service and communication skills. Team player and problem solver.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carmel,IN.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.