IT Support Network Engineer

Job Title: Support and Network Engineer
Location: Glencoe, IL 60022

Job Purpose
The IT Infrastructure and Support Engineer maintains the Village s information technology systems and operations, by providing user support, conducting and coordinating user training, assisting the Technology and Strategy Manager with IT budget development and making recommendations for technology improvements. The IT Infrastructure and Support Engineer is responsible for ensuring that the Village s technology assets are functional and secure to support the Village s business operations and seeks proactive feedback from users and leadership in all departments to understand current and emerging IT support needs. The IT Infrastructure and Support Engineer maintains strong working relationships with departments to regularly dialogue about operational needs and technology solutions, and models exceptional customer service.

Essential Functions
Performs support work, communicates with users regarding technology needs and partners with departments to implement solutions
Serves as the network/systems administrator for the Village
Plans, procures, installs, configures and deploys firewalls, IT hardware, software, voice and data systems and virtual private network
Assists with maintenance of an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats; conducts testing and training to support security and disaster recovery plans
Protects data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices; conducts network monitoring; researches and develops security policies, conducts user training to promote security
Assists with development and implementation of long-range technology improvement projects, including
development of the IT operating budget and capital budget; procures technology assets and services in
accordance with the Village s purchasing procedures
Manages the Village s device replacement program, maintains inventory of devices issued to users and
replacement schedules and upgrades
Assists with development of IT use policies and procedures in line with industry best practices
Creates and maintains network documentation
Provides and models outstanding customer service in person and over the telephone
Develops and produces statistical reports to be used for decision-making purposes
Responds to after-hours emergencies as needed and attends evening meetings as required
Performs other duties as assigned

Minimum Qualifications
Bachelor's degree in Computer science, information technology or related field
Related Work Experience: One to three years or equivalent combination of education and work experience
Professional Certifications or Licenses: Microsoft certification

Specialized Knowledge, Skills and Abilities:
Maintains qualifications required to obtain and maintain credentials to access and support law
enforcement technology assets
o Strong knowledge of network management, Microsoft technology, Hyper-V environment, Ubiquiti and
Cisco technology and infrastructure in a LAN WAN environment, Ubiquity and Cisco VOIP unified
communication systems VMware environment, best practices in security and Criminal Justice
Information System compliance requirements
o Familiarity with wireless networking technologies and experience with IEEE, EI/TIA cabling standards
o Strong written and oral communication skills; ability to adapt communication style to audience/situation
and to explain complicated technical matters to individuals with or without technical knowledge
o Strong project management skills
o Ability to work independently and in teams, and to supervise staff or contractors
o Creative, solutions-oriented thinking
o Excellent interpersonal skills, including empathy, listening, appreciation for divergent views and ability
to develop excellent working relationships with coworkers and members of the community
o Ability to work safely and promote a safe working environment
o Ability to develop and maintain strong working relationships and open communication with staff in all
departments
o Commitment to maintain strict confidentiality of private, sensitive or confidential information; high level
of trustworthiness
o Excellent customer service skills