Overview
On Site
Full Time
Skills
Software Support
FLSA
Team Leadership
Technical Support
Proprietary Software
Remote Access
Training
Communication
Management
Job Details
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead
JOB LOCATION: Remote
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead
JOB LOCATION: Remote
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.