ServiceNow Architect - TSM (Technical Service Management)

  • Posted 5 hours ago | Updated 5 hours ago

Overview

Remote
$70 - $80
Contract - W2
Contract - 18 Month(s)

Skills

ServiceNow
ITSM
TSM
Technical Service Management
CMDB
Incident Management

Job Details

Job Title: ServiceNow Architect - TSM (Technical Service Management) Location: Remote, US Mode: Contract

Key Responsibilities:

  • Lead the architecture, design, and implementation of ServiceNow TSM solutions.
  • Define and maintain architectural standards and best practices within the ServiceNow platform.
  • Collaborate with stakeholders to gather technical and business requirements and translate them into scalable ServiceNow solutions.
  • Provide technical leadership and mentorship to development teams.
  • Drive configuration, customization, and integration efforts across ServiceNow modules including Incident, Problem, Change, CMDB, Service Catalog, Knowledge Management, and especially TSM.
  • Ensure optimal performance and stability of the ServiceNow platform.
  • Design and implement integrations between ServiceNow and other systems.
  • Perform code reviews and ensure compliance with coding standards and policies.
  • Stay updated with new ServiceNow features and functionality, and provide recommendations for process improvements.

Required Skills & Experience:

  • 10+ years of IT experience with at least 5+ years in ServiceNow architecture.
  • Strong hands-on experience with ServiceNow Technical Service Management (TSM) modules.
  • In-depth understanding of CMDB, ITOM, ITSM, and platform capabilities.
  • Proficiency in scripting using JavaScript, Glide API, and Flow Designer.
  • Expertise in designing and integrating ServiceNow with third-party platforms (REST/SOAP APIs).
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) ITSM/TSM.
  • Experience with Agile/Scrum methodologies.
  • Excellent problem-solving, communication, and interpersonal skills.
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