ServiceNow SACM Configuration Management Analyst

Role: ServiceNow SACM Configuration Management Analyst

Location's : Pleasanton, CA Plano, TX Phoenix, AZ Boise, ID

Must Have Skills

1. Asset management with CMDB experience
2. ITAM
3. ITOM, CMDB & ServiceNow discovery
4. ServiceNow

Qualifications:

• Bachelor s degree in a technology or business-related field or 3+ years of Configuration Management experience managing a large CMDB environment.
• Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
• 3+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
• 3+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
• 3+ years of experience with CSDM (Common Service Data Model).
• Must have quality documentation skills reporting capabilities and experience.
• General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules.
• 3+ years of experience driving SACM process adherence throughout a complex IT organization using data.
• 3+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior.
• Proven success in establishing and/or managing large data repositories and managing multi-source environments.
• Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure, Operations Centers, and Service Desks.
• Familiarity with DevOps and/or Agile methodologies
• Encompasses a particularly good all-round understanding of IT processes and service management.
• Strong in establishing connections with people and managing relationships.
• Able to cope with pressure, time-sensitive situations and delivering against deadlines.
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint

Preferred:

• ITIL V4 certification
• Exposure or experience to the following ServiceNow features:
• Vulnerability Response
• ServiceNow Multi-Source/CMDB 360
• CMDB Data Manager
• Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)
• Working knowledge of the Common Service Data Model
• Knowledge of application architecture and service delivery modeling