Runbook Development Consultant

Role: Runbook Development Consultant

Location: Remote/ Rhode Island
Duration: 6 months

Position Summary

Our clietn is seeking a Runbook Development Consultant to support the documentation and knowledge transfer of critical PeopleSoft operations. This consultant will collaborate with clients's PeopleSoft development team to capture, define, and document key technical and business processes. The primary focus is to develop comprehensive runbooks covering process steps, troubleshooting, system dependencies, contact points, and all supporting information required for backfill PeopleSoft developers to maintain the system during the Workday implementation.

Key Responsibilities

• Collaborate withPeopleSoft developers and IT stakeholders to document technical and operational processes for HR, Finance, Payroll, and Campus Solutions modules.
• Conduct structured interviews and workshops with developers to capture process details, system workflows, and support requirements.
• Develop detailed runbooks that include:
  • Step-by-step process documentation
  • Troubleshooting guides for common issues
  • Descriptions of underlying technologies, interfaces, and dependencies
  • Key points of contact and support organizations
  • Reference materials, checklists, and escalation procedures
• Organize and structure documentation for ease of use and knowledge transfer to backfill PeopleSoft developers.
• Identify gaps or risks in current support processes and make recommendations for improvement.
• Maintain collaborative relationships with technical and functional team members throughout the engagement.
• Ensure all runbooks and supporting documentation are clear, complete, and up to date.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
• Minimum 8 years' experience as a process architect, business analyst, or technical writer in ERP/enterprise systems environments.
• Demonstrated experience documenting complex technical processes and developing runbooks or support guides.
• Ability to conduct effective interviews and facilitate discussions with technical subject matter experts.
• Excellent written communication, organizational, and analytical skills.
• Familiarity with PeopleSoft environments, system administration, and technical support processes.
• Strong attention to detail and ability to synthesize technical information for diverse audiences.
• Ability to work independently and remotely with minimal supervision.

Preferred Qualifications

• Experience in higher education is highly desired.
• Experience supporting or documenting ERP systems such as PeopleSoft, Workday, Oracle, or SAP.
• Previous work with IT service management or operations teams.
• Experience with knowledge management, technical documentation tools, or wiki platforms.