Overview
On Site
USD 80,001.00 - 120,000.00 per year
Full Time
Skills
Security Clearance
Intelligence Analysis
Training
Analytical Skill
Administrative Support
Software Engineering
IT Service Management
Help Desk
Tier 3
IT Infrastructure
Servers
Storage
Computer Networking
Agile
DevOps
Software Maintenance
Computer Hardware
Network
Documentation
Integrated Circuit
Internal Communications
IC
Customer Service
User Experience
Tier 1
Tier 2
ITIL
Leadership
Mentorship
JIRA
Service Desk Management
Security+
Cisco Certifications
Amazon Web Services
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2507988
Location: WASHINGTON, DC, US
Date Posted: 2025-07-29
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking Tier 3 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
**Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025**
The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to:
Qualifications
Desired Qualifications:
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: WASHINGTON, DC, US
Date Posted: 2025-07-29
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking Tier 3 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.
**Please note that this is contingent upon contract award, with an anticipated decision expected by fall 2025**
The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to:
- Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment
- Follow an Agile and DevOps execution model that integrates services, hardware, software, and data support
- Document and maintain current hardware and software maintenance support actions and licenses required to successfully provide operation, sustainment, and maintenance support to the system partners/external stakeholders
- Document all operations performed by end users, system operators, and system maintainers including periodic, scheduled maintenance
- Identify and document underlying causes of recurring issues and implement long-term solutions
- Troubleshoot and resolve complex hardware, software, and network issues
- Develop and maintain documentation of systems, processes, and troubleshooting procedures
Qualifications
- Active TS/SCI with Polygraph
- Experience supporting the Intelligence Community (IC)
- Excellent customer service and interpersonal skills - strong focus on creating a positive user experience
- Bachelors with 9+ years of experience, or an additional 4 years of experience in lieu of degree
- Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support
- Experience with ITIL processes and best practices
- Strong leadership and mentoring abilities
Desired Qualifications:
- Experience using JIRA for service desk management
- CompTIA Security+ Certification
- CCNA Certification
- AWS Certification
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.