Technical Services Manager - QAD And EDI - Global Enterprise

Job Summary We are seeking a highly experienced IT Technical Services Manager to lead global technical operations and strategic development of QAD ERP and EDI systems. This leadership role involves managing a distributed team across multiple regions, supporting mission-critical integrations, and ensuring alignment with global business and compliance requirements. The QAD and EDI platforms serve as the backbone of global manufacturing, supply chain, and financial operations. Key Responsibilities Global System Leadership Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones. Maintain system uptime, performance, and availability in compliance with international SLA requirements. Project Management & Strategy Lead large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives. Partner with business units across North America, EMEA, LATAM, and APAC to deliver scalable, regionally compliant solutions. Team Management Lead a team of technical analysts and developers. Establish governance, standardization, and best practices across QAD and EDI landscapes. Integration & Compliance Ensure secure, reliable integration between QAD, EDI, and external systems (MES, PLM, WMS, CRM, 3PLs). Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2). Vendor & Partner Collaboration Manage global EDI VAN and ERP service providers, including contract negotiation and roadmap planning. Collaborate with technology partners to optimize licensing, cloud migration strategies, and support frameworks. Continuous Improvement Drive automation, standardization, and system enhancement initiatives. Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times. Required Qualifications Bachelors or Masters degree in Information Technology, Computer Science, or related discipline. 7+ years of experience with QAD ERP (SE/EE), including multi-country or multi-unit deployments. 7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup. Proven success managing global, cross-functional technical teams. Strong understanding of enterprise manufacturing, supply chain, and financial workflows. Familiarity with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling. Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools. Proficiency with Microsoft technologies including .NET, Power Platform, and SQL Server. Excellent organizational and communication skills; fluency in English (multilingual a plus). Preferred Qualifications Experience in regulated industries (e.g., automotive, life sciences, aerospace). Familiarity with Agile/SAFe methodologies and global change control processes. Certifications: PMP, ITIL, QAD Associate/Professional. Certifications PMP, ITIL, QAD Associate/Professional preferred Education: Bachelors Degree Certification: Project Management Professional , ITIL , QAD Associate , QAD Professional