Chesterfield County Infra Sol Arch 2 ONSITE

  • Posted 37 days ago | Updated 6 hours ago

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Customer service
Help desk
Service level
Information Technology
Multitasking
Security controls
Status reports
Site survey
SANS
Telecommunications
Microsoft
SLA
Communication
Computer hardware
Procurement
Wireless communication
Administration
Avaya
Repair
VoIP
SIP
Technical direction
Configuration Management
IMG
EXT
Management
Profit and loss

Job Details

Role: Sr. Telecom Engineer

Address: Richmond, VA (Onsite)

Description:

  • Role will work out of the IST office and as well as remotely via Microsoft Teams.
  • Maintain a high level of support and customer services to end users and projects.
  • Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail.
  • Performs basic operation, monitoring, troubleshooting, moves adds and changes.
  • Identifies and resolves complex and basic communications problems.
  • Shows awareness of standards and regulatory requirements related to assigned tasks.
  • Provides technical assistance and support for voice client application problems.
  • Installs, test and upgrade new and existing hardware/software.
  • Reviews and recommends procurement of information technology equipment.
  • Multi-tasking and ability to prioritize as needed with shifting responsibilities.
  • Maintains the necessary security controls over software and PII.
  • Participate in Team Meetings and other Voice Service support meetings as required.
  • Prepare update status reports, and evaluations on end of task results or project findings.
  • Conducts on-site surveys for wireline and wireless support activity or new construction.
  • Administration, maintenance, and installation of Avaya products.
  • Diagnosis, repair analog, digital, VOIP and SIP technologies.
  • Communicates with end users to determine requested support.

Regards,


Neeraj Ratta

Desk: | Ext: 303 | Direct: | Fax:

Address: 15 Corporate Pl S, Suite #450, Piscataway Township, NJ 08854

Email: email | Website:

in my absence you may reach out to my manager Pallav Sharma|

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