Overview
Skills
Job Details
Role: Sr. Telecom Engineer
Address: Richmond, VA (Onsite)
Description:
- Role will work out of the IST office and as well as remotely via Microsoft Teams.
- Maintain a high level of support and customer services to end users and projects.
- Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail.
- Performs basic operation, monitoring, troubleshooting, moves adds and changes.
- Identifies and resolves complex and basic communications problems.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for voice client application problems.
- Installs, test and upgrade new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment.
- Multi-tasking and ability to prioritize as needed with shifting responsibilities.
- Maintains the necessary security controls over software and PII.
- Participate in Team Meetings and other Voice Service support meetings as required.
- Prepare update status reports, and evaluations on end of task results or project findings.
- Conducts on-site surveys for wireline and wireless support activity or new construction.
- Administration, maintenance, and installation of Avaya products.
- Diagnosis, repair analog, digital, VOIP and SIP technologies.
- Communicates with end users to determine requested support.
Regards,
Neeraj Ratta
| Desk: | Ext: 303 | Direct: | Fax: Address: 15 Corporate Pl S, Suite #450, Piscataway Township, NJ 08854 Email: email | Website:
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in my absence you may reach out to my manager Pallav Sharma|
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