Business Analyst

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Business Analyst-W2/fulltime

Job Details

Please share your resume: Fasi at synapsetechservice dot com

Role: Business Analyst
Location: Dublin OH-Fully remote
Duration: long term

Contract: W2/fulltime

Overview

We are seeking an experienced Business Analyst to support a next-generation eCommerce platform initiative aimed at replacing a legacy system. The selected candidate will be a key member of the Operational Run Team, responsible for defining, leading, and executing Hypercare processes to ensure a smooth transition and maintain platform stability post-deployment.

Key Responsibilities

Hypercare Strategy & Execution

  • Lead the design and implementation of Hypercare processes using industry best practices.
  • Drive continuous improvement initiatives to optimize Hypercare operations.
  • Monitor for process issues and coordinate resolutions with appropriate stakeholders.

Stakeholder Engagement

  • Act as the primary liaison between the Run team, business/product owners, and technical teams.
  • Maintain strong relationships across business and IT to promote standardized processes.
  • Facilitate regular status calls and communicate updates, risks, and impacts effectively.

Project Coordination

  • Collaborate with Project Managers across multiple organizations to track progress and manage risks.
  • Create and maintain documentation, including status reports and process guides.
  • Coordinate and report on milestones, challenges, and achievements.

Qualifications / Skills Requirements

  • Strong analytical, organizational, and project management skills.
  • Excellent collaboration, verbal, and written communication abilities.
  • Self-starter with the ability to prioritize and work independently.
  • Proven experience leading teams and delivering successful outcomes.
  • Ability to navigate ambiguity and adapt to change.
  • Detail-oriented with a strong focus on timelines and deliverables.
  • Proficiency in Jira, Confluence, and Microsoft 365 tools.

Regards,

Mohd Fasi | Synapse Tech Service Inc |

800 Cross Pointe Rd, Suite L, Columbus, OH 43230

Email: |

l || Fax:

LinkedIn URL:

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