Desktop Support

Randstad Digital is hiring an onsite Desktop Support Technician.

Title: Senior Desktop Technician

Location: Orange, TX 77630

Duration: 12 months

Summary

A Senior Desktop Support Technician plays a crucial role in ensuring the seamless operation of an organization's IT infrastructure. This position involves providing advanced technical assistance and support to end-users, diagnosing and resolving complex hardware and software issues, and implementing best practices to optimize system performance.

Senior technicians take ownership of workstation deployments and ensure employees have reliable desktops, laptops, and essential computing tools to maximize productivity.

For immediate review and consideration, please email resume to Email:

- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

- Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.

- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

- Provision and administer user accounts, distribution groups, and security groups in Active Directory.

- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

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Job Duties

- Desktop Support: Advanced troubleshooting for hardware and software issues.

- Operating Systems: Proficiency in Windows 10/11, Android, and iOS

- Networking: Understanding of Intune, Azure, Active Directory, and remote desktop services.

- Hardware Troubleshooting: Diagnosing and repairing desktops, laptops, and peripherals.

- Customer-Centric Support: Provide high-quality technical assistance, engaging with

employees across all organizational levels to address IT needs.

- End-User Device Management: Serve as the primary point of resolution for all technology related concerns, including desktops, laptops, tablets, mobile devices, printers, wireless networks, and audiovisual equipment.

- Incident Management: Utilize the Smart IT for incident logging system to track and manage requests through their full lifecycle, maintaining compliance with service standards.

- Advanced Troubleshooting: Diagnose and resolve complex technical issues, ensuring timely and effective solutions through follow-ups and collaboration.

- Escalation & Collaboration: Work closely with operations, solutions teams, infrastructure engineering, and other resolver groups to escalate and address critical IT challenges.

- Project Implementation: Assist in IT infrastructure upgrades, migrations, and deployments.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.