Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required
Skills
Service Desk
IT Service Operations
ServiceNow ITSM
Incident
Request
Change
Problem workflows
CMDB
Asset Management
Job Details
Role: Service Desk Manager Location: Arlington, VA(Onsite) Duration: 12+ Months Contract
Visa:USC
Required Skills & Experience
7 12 years of IT Service Operations experience with at least 3 years in team leadership.
Strong proficiency in ServiceNow ITSM, including:
o Incident/Request/Change/
o Scripting basics & form customization (good to have)
o Dashboarding & reporting
o CMDB/Asset Management
Experience managing distributed teams and 247 operations.
Familiarity with ITIL processes; ITIL Certification preferred.
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